Extremely unhappy with Hilite Bellville

I visited Hilite Bellville store on Saturday 20th Nov 2021. I needed pillows made, re-upholstered for 2 cane chairs. The salesperson I dealt with was Liezel. She gave me a quote for R1710. I paid a deposit of R1000. My invoice number is 62429. She promised their driver would fetch the cane chair on the Tueaday, for the measurements. No one came to fetch the chair. I made contact with Liezel on 1st Dec 2021. She promised their driver would fetch the chair. No one came. I went back to the store on the 13th Dec 2021 and spoke to Liezel. She promised someone would fetch the chair the following day. On the 15th Dec 2021 I made contact with Liezel to tell her that they still did not fetch the chairs. She did not reply to my message. On the 18 Dec 2021, I went back to the store. Liezel wasnt there and I spoke to Adenaan. I told him I was unhappy and I need the chairs for Christmas. He tried to assist and sent a driver to fetch the chair. He promised the pillows would be ready before Christmas. On the 23rd Dec 2021 I went back to the store to pay the balance of R710 and to confirm if my pillows would be delivered before Christmas. I spoke to Adenaan and he promised me it would be. Christmas came and went, I did not receive my pillows. I tried to phone the week after Christmas. They did not answer their phone. I tried to phone after New year, they did not answer their phone. Today is 4 Jan 2022, I did not receive my pillows and I did not hear anything from them. The numbers I phoned was: 021 949 0496 078 3656378

Unhappy client