Poor poor service

I have ordered cirtains from Hilite. We paid the deposit as required and said it will take 10 to 15 working days for the curtains to be made. As I phoned after 10 days to inquire re installatiin of curtains, I was told that some of the material is out of stock, and it will only arrive end of month. Then the curtains still need to be made! They never contacted me or informed me abput this. We needed the curtains ASAP because we werw moving into a new place. We are sitting at almost 20 working days without any curtains. Also, you try in vain to get a response or get the phones answered. I am so very disappointed!!