BUSAMED ER DEPT

On 22 July 2024 I took my husband to the Busamed Hillcrest ER & Casualty Dept with severe chest pains, pain in his arm down to his fingers and in his jaw. He had presented with chest pain on Fri and was seen by a Doctor at Hillcrest Surgical Unit (after hours) who advised him after numerous ECG and blood tests to see either a Cardiologist or Specialist Physician asap and gave my husband copies of all the tests he had done to be presented to whoever he saw on the Monday. Sunday evening his symptoms worsened and I took him to the Emergency dept at Busamed Hillcrest. WHAT A JOKE. All medical docs were presented to the ER Dr on call who after putting him on drips for pain, vitamin, indigestion and nebulished him and then sent him for chest Xrays as this Dr said his chest was tight. Of course his chest was tight as he was having a heart issue. This Dr sent him home saying he was either having an Asthma attack or an Anxiety attack despite my husband NEVER having either of these conditions. After he read all the docs given to him we asked him if he had spoken to Dr Vlok which he had NOT so we asked him to contact Dr Vlok. After phoning him, Dr Vlok told this Dr that my husband must see him first thing on Monday morning. Next day he saw Dr Vlok who on examining him immediately organised for him to be admitted to ICU and referred him to Dr Dyer. Thank goodness for these 2 wonderful Doctors as my husband had 2 blockages and required 2 stents. We had a meeting with the ER Dept head sister and Doctor as the ER is outsourced to NORTH STAR CONSULTING. At this meeting I openly told them that my husband could have had a heart attack and died after being sent home and all this ER Dept did was abuse our Medical Aid savings. We will NEVER go back to Busamed Hillcrest ER DEPT AGAIN. Sadly this type of bad treatment in the ER Dept is having a negative effect on Busamed Private Hospital as most people do not realize the ER Dept is OUTSOURCED.