MT
Marilyn T
Active since Dec 2022
3
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3 reviews18 months ago
BUSAMED ER DEPT
On 22 July 2024 I took my husband to the Busamed Hillcrest ER & Casualty Dept with severe chest pains, pain in his arm down to his fingers and in his jaw. He had presented with chest pain on Fri and was seen by a Doctor at Hillcrest Surgical Unit (after hours) who advised him after numerous ECG and blood tests to see either a Cardiologist or Specialist Physician asap and gave my husband copies of all the tests he had done to be presented to whoever he saw on the Monday. Sunday evening his symptoms worsened and I took him to the Emergency dept at Busamed Hillcrest. WHAT A JOKE. All medical docs were presented to the ER Dr on call who after putting him on drips for pain, vitamin, indigestion and nebulished him and then sent him for chest Xrays as this Dr said his chest was tight. Of course his chest was tight as he was having a heart issue. This Dr sent him home saying he was either having an Asthma attack or an Anxiety attack despite my husband NEVER having either of these conditions. After he read all the docs given to him we asked him if he had spoken to Dr Vlok which he had NOT so we asked him to contact Dr Vlok. After phoning him, Dr Vlok told this Dr that my husband must see him first thing on Monday morning. Next day he saw Dr Vlok who on examining him immediately organised for him to be admitted to ICU and referred him to Dr Dyer. Thank goodness for these 2 wonderful Doctors as my husband had 2 blockages and required 2 stents. We had a meeting with the ER Dept head sister and Doctor as the ER is outsourced to NORTH STAR CONSULTING. At this meeting I openly told them that my husband could have had a heart attack and died after being sent home and all this ER Dept did was abuse our Medical Aid savings. We will NEVER go back to Busamed Hillcrest ER DEPT AGAIN. Sadly this type of bad treatment in the ER Dept is having a negative effect on Busamed Private Hospital as most people do not realize the ER Dept is OUTSOURCED.
0 replies
37 months ago
WEBAFRICA pathetic service from consultants
STAY AWAY FROM THEM. When you have a query you cannot speak to anyone and all done on LIVECHAT. Consultants are useless as they can't answer simple questions. Took me 45 mins to try and update my banking details as the interactive website function would not work. If a Consultant can't help after spending ages on the LIVE CHAT they connect you to the BOT. Is a BOT more efficient ???? They have chosen to decide which package I should be on but can't deliver the speeds they advertised. Why they don't up my service to the less expensive which is nearer to the speeds I get is a mystery. The inefficient, ineffective Consultant can't advise why this was done.
0 replies
40 months ago
Excellent service
It is so refreshing to deal with a company these days with much helpful staff. I sent an email requesting assistance with my booking and within minutes received a telphone call from a Consultant. I have had dealings with 2 staff members recently who have been extremely helpful and efficient. Thank you ladies for are a credit to iExchange. Another positive comment is that they constantly remind you to utilize your points before they expire. Marilyn Theunissen
132 replies
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1 Star
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