PRUNELLE IS SMG HILLCREST'S SHINING STAR

In today’s fast-paced world, genuine courtesy, professionalism, and attention to detail often feel like rare qualities in customer service. Too often, the focus shifts to profits rather than people. That’s why my recent experience at SMG Toyota Hillcrest was such a refreshing reminder of what true service should be. From the moment I interacted with Prunelle Naidoo in the service department, it was clear that she embodies the very best of customer care. No request is ever too overwhelming for her—she approaches every situation with patience, kindness, and a determination to ensure the customer leaves not only satisfied, but smiling. Prunelle doesn’t just do her job; she goes above and beyond, setting a new standard for excellence. Her dedication has elevated the service department and restored my faith in the belief that there are still good people out there who genuinely care about others. Thank you, Prunelle, for your outstanding service and for reminding us all that customer care is about more than transactions—it’s about people, relationships, and trust. You’ve taken SMG Toyota Hillcrest’s Service Department to another level, and I’m truly grateful for the experience.