No Feedback on complaint

Bought a dress for R1500 on the 21/04/2015 returned it on the 02/05/2015 due to it tearing after dry cleaning(as per care instructions) they don't return cash but they haven't even had a single new ladies item in three months. They took the dress in last Monday and Azraa promised to get back to me after communicating with the brand manager and till today she hasn't done so. This is the worst ever service I have ever received considering the price of their items, now they are holding onto my money and my dress!