STAY AWAY

Two words: STAY AWAY. When I first contacted them, I neglected to check the other reviews warning me about them. Dries promised the world just to get the account. Initially he said 14 days, which would have taken us into mid May due to all the April holidays. When I said that's too far he said he could do it by end April. That was a blatant lie because it took until the end of MAY!

Secondly, he simply does not communicate. He will not tell you about progress, delays, nothing, even when you ask. WhatsApp for unanswered and don't even bother trying to call because he never answers.

The workmanship on my dining room chairs was good, I can't lie. My lounge suite is another story. It was overstuffed and the filling is very firm, so it's not as comfortable as it used to be. The cushions are now so high I look like a child with my legs hanging off it. In addition he said he would install zips to make future retstuffing easier. He never did and when I asked about it he said oh we can't (then why did you say you can!?!) There were also small tears that he said he would repair but didn't. Again, an excuse given after the fact. After much nagging he sent someone out to put a patch over the tears. (This guy also can't use his brains and put the same size patch on all of them so it looks decent, but rather put a size appropriate to the size of the tear - good in theory but idiotic in practice)

Now we get to the real problem. My mom also commissioned him at the same time. Her chairs are much more difficult and need to be disassembled to get to the upholstery. His guys made an absolute F*** UP of the job. They scratched the wood, cracked it, reassembled it so the joints are loose. It took forever to get him to take them back (excuse after excuse), and when they came back they were even worse. Now more wood was cracked and they had applied a stain that changed the colour. We elected not to send them back a third time and will get another carpenter to sort them out. Needless to say he didn't even reply to my request for a partial refund on the labour for these chairs.

The cherry on top is that this was the most expensive quote I got. My stupidity for thinking I'll get what I pay for. I should have taken one of the other ones.

Hopefully this review will save someone else the headache I went through.