HINO MOTORS POOR SERVICE!!

Re: REG-FGT 147 GP’

The above mentioned vehicle was brought in for a fault and service but we unfortunately did not receive good service. On the 19 November 2020 we called for an update on the vehicle and we were informed the car was ready for collection. When we sent our driver to collect the vehicle , at 11h00 upon arrival he found the car would not start. The service consultant Lindy Anne Myburgh advised us the driver broke the car when trying to start the vehicle.

We are now sitting with questions when R61 288,42 was required from Hino to fix the vehicle and was paid in full.

1. What are their company procedures in terms of end service delivery? ( please note Lindy Anne informed us the company does not have company procedures.) 2. The company outsourced an auto electrical company to fix certain sections of the car and yet the car will not start and it is now our drivers fault? 3. Lindy Anne stated it is common for trucks not to start after being fixed due to them standing for too long yet nothing was done to fix this before handing the vehicle over , is it common practice to leave the rest to the customer when you are aware the car will not start? 4. The vehicle was in and is still in their premises meaning it failed to dispatch from their premises due to failure to start does this not reflect as failed service delivery? Please note contact was made with Lindy Anne who was abrupt and rude before hanging up, upon an inquest on the issue. the company is refusing to deal with the matter of the vehicle claiming our driver tried to push start the vehicle which burnt parts in the vehicle. Toyota referred us to your offices and we trustingly brought the vehicle knowing that your company is a subsidiary of the Toyota group. It is standard procedure for any company to ensure service delivery is completed to the very end and in this regard the car was not fixed and they are now demanding we pay for what they claim was damage caused by our driver who was there to collect the vehicle. We are a small business and the impact the absence of this truck has had on the business is great. Despite our financial challenges we ensured to pay the required cost in full. We are beyond the word frustrated as this is impacting our business and will now do so unfairly so.

Highly frustrated customer.