KN
Khothatso N
Active since Jan 2019
4
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0
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Reviews
4 reviews65 months ago
Makro has a Gem in their hands!!
Shaheer Davids is an absolute dream to work with. He is professional , patient , understanding and listens attentively. He literally put himself in my shoes and changed a very distressful situation into a positive outcome. Shaheer went out of his way to make calls on our behalf to resolve our problem and then still proceeded to check if we had received all required documents. I was so stressed but his calm nature put me at ease and left me trusting him even after all the poor service and chaos I had received before speaking to him. It has been a long time since I have dealt with someone so professional. I am truly humbled by the standard of service I received today. Makro has a gem in their hands.. Thank you Shaheer-i WANT YOU TO KNOW THAT YOUR WORK ETHIC IS NOTICED.
56 replies
66 months ago
HINO MOTORS POOR SERVICE!!
Re: REG-FGT 147 GP’ The above mentioned vehicle was brought in for a fault and service but we unfortunately did not receive good service. On the 19 November 2020 we called for an update on the vehicle and we were informed the car was ready for collection. When we sent our driver to collect the vehicle , at 11h00 upon arrival he found the car would not start. The service consultant Lindy Anne Myburgh advised us the driver broke the car when trying to start the vehicle. We are now sitting with questions when R61 288,42 was required from Hino to fix the vehicle and was paid in full. 1. What are their company procedures in terms of end service delivery? ( please note Lindy Anne informed us the company does not have company procedures.) 2. The company outsourced an auto electrical company to fix certain sections of the car and yet the car will not start and it is now our drivers fault? 3. Lindy Anne stated it is common for trucks not to start after being fixed due to them standing for too long yet nothing was done to fix this before handing the vehicle over , is it common practice to leave the rest to the customer when you are aware the car will not start? 4. The vehicle was in and is still in their premises meaning it failed to dispatch from their premises due to failure to start does this not reflect as failed service delivery? Please note contact was made with Lindy Anne who was abrupt and rude before hanging up, upon an inquest on the issue. the company is refusing to deal with the matter of the vehicle claiming our driver tried to push start the vehicle which burnt parts in the vehicle. Toyota referred us to your offices and we trustingly brought the vehicle knowing that your company is a subsidiary of the Toyota group. It is standard procedure for any company to ensure service delivery is completed to the very end and in this regard the car was not fixed and they are now demanding we pay for what they claim was damage caused by our driver who was there to collect the vehicle. We are a small business and the impact the absence of this truck has had on the business is great. Despite our financial challenges we ensured to pay the required cost in full. We are beyond the word frustrated as this is impacting our business and will now do so unfairly so. Highly frustrated customer.
0 replies
77 months ago
Pathetic Santam!!
CLAIM 197144670 (FC BOTHA) I have Unfortunately had to deal with Santam twice in a space of 3 months and here is what I learnt, the service is poor across the board!!! the one claim was sent to their office in Pretoria and the other the office in Johannesburg. First thing I found alarming was their procedures for claims are not even the same though it is one company but different branches. I have had to chase after the consultants involved in my claims and have even had to have email wars to get assistance!!! after having to chase and chase for my current claim without feedback only today a month down the line i was informed my surname was different and needed to send a marriage certificate. The documents went through two consultants and none of them felt the need to inform me. I was instead told my claim had been appointed an assessor and turn around time for feedback would be 10 working days. Nobody came back to me after the number of days had passed and I had to begin chasing only to find the assessor had not done anything with the claim and not advised on the requirements either. this is extremely pathetic service!!!!! I called yesterday and the consultant dealing with the claim did not advise me yesterday either when he could have. I am beyond frustrated with santam. You pride yourselves with useless adverts which are a lie on how you pay your claims in time but we fight for those claims to be payed!!! i need my car sorted and want my claim sorted by end of today!!!! Truly disgusting!!
61 replies
88 months ago
Light in a very dark place!!!
My grandfather's house burnt down 6 months ago and needless to say no repairs have been completed as yet due to complications with Absa's insurance and quiet frankly I feel poor service from Marikie Loyd who is handling the claim. Due to a stroke my granfathers speech is impaired and he forgets anything he is informed. On Monday 14 January 2019 , family decided to reach out to us the younger generation to assist our grandfather. We called the claims department to get better clarity and we were sent from pillar to post before finally reaching Marikie who informed us she was waiting for documentation to be sent to her since the 4th January 2019. My question is does it take over 10 days for an email to come through? Marikie then referred us to Philip in another department concerning an amount on a bond. Philip understandably so advised he could not discuss this matter with us and referred us to our closest branch. We took our grandfather to the Branch in Springs Mall. We were assisted by an amazing lady called Johanna Baholo. Johanna works at customer services and really couldn't do much to assist us however she bent over backwards calling the claims department trying to reach Mariki and still experienced what we experienced with people putting the phone down in her ear when realising which claim it was and Mariki suddenly being unavailable to assist. We were not the more patient customers either however Joanna remained calm and kept pushing to get us assistance. After Johanna promising to assist us further the next day , we left the bank. Johanna kept her promise and called us the next day with feedback and requested we return to the bank the following day with our grandfather for feedback. when we arrived on the 16 January 2018 Johanna then called Mariki for her to communicate with our grandfather of which she told him that she would email him. When He requested that Mariki speak to one of us grand children as he was struggling to understand , Mariki hung up. Johanna Baholo was patient, empathetic and professional in the way she assisted even though the case had nothing to do with her department. I am truly grateful to Johanna for the exceptional service she gave. Absa has a bad reputation at present with many of us however Johanna stood out in the mist of all the drama. We are still not clear on what the delays are with our grandfathers claim as he is struggling to communicate due to ill health however Johanna Baholo THANK YOU ALWAYS.
210 replies
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3 (75%)