What they promise is not what they do

Re: what you hear is not what you get.l wrote again about Hippo because recently they manage to call back but jp until now I had no real clue what's happening because every time somebody else is contacting me than I have to explain the same things over and over again but nothing seems to happened. I don't know what to do but they introduced me to Discovery health which in turn didn't give me the type of cover that I was asking from them but I had to pay every month for a service that couldn't be rendered for me.