

Hippo.co.za
Based on recent customer reviews, Hippo.co.za is drawing significant frustration from users who feel their personal information is being distributed to multiple third parties after requesting a quote. A recurring theme is relentless spam calls and emails from insurers and unrelated businesses following a single enquiry. Customers consistently mention concerns around POPIA compliance, opaque consent processes, and discrepancies between quoted and final premiums. Service breakdowns with medical aid advisors, unanswered follow-ups, and incorrect product recommendations also feature prominently. A small number of reviewers acknowledge helpful, knowledgeable consultants by name.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 25m
TrustIndex
2.6
Ranking
#103
in Insurance
Reply Time
16h 58m
NPS Score
-67
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 25m
Based on recent customer reviews, Hippo.co.za is drawing significant frustration from users who feel their personal information is being distributed to multiple third parties after requesting a quote. A recurring theme is relentless spam calls and emails from insurers and unrelated businesses following a single enquiry. Customers consistently mention concerns around POPIA compliance, opaque consent processes, and discrepancies between quoted and final premiums. Service breakdowns with medical aid advisors, unanswered follow-ups, and incorrect product recommendations also feature prominently. A small number of reviewers acknowledge helpful, knowledgeable consultants by name.
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Hippo.co.za has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 25 min. Hellopeter has tracked Hippo.co.za across 751 total reviews. How is the TrustIndex calculated? →
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