Delayed Order and Poor Communication

I am writing to express my dissatisfaction with the service I have received regarding my recent order for a table top, which was promised within 7 business days but has yet to be delivered.

Here are my main concerns:

Confusing and Unprofessional Communication:

I initially spoke to someone in the sales department who seemed uninterested in assisting me.

When I requested a name, the individual hesitated before giving the name Thembiso.He later called back and identified himself as Richard or Richmond, but the voice sounded the same as the original call.

When I called the following day to follow up, I was told there is no Thembiso in sales, Only a Richard, which confirms my suspicion that the guy in the original call **** about his name because of the type of nonchalant service he gave!

Lack of Consistent Updates:

I was informed that the glass had an issue in production(which was only told me to me cause I called), which delayed the delivery. However, when I called back the next day, I was told the glass was not ready at all, despite being promised delivery the following day.

Missed Delivery Timeline: It is now past the 7 business day delivery period, and despite repeated follow-ups, I still have no clear idea of when to expect my order.

This level of disorganization and poor communication is highly unprofessional and unacceptable.