TK
Tarryn K
Active since May 2025
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Missing Item from Order – No Response from 1DealADay
I placed an order with 1DealADay on [30 July 2025] (Order Number: [150357]), but one item I paid for was missing. I have contacted 1DealADay several times and was assured the matter would be addressed, but I have not received any feedback or resolution. This is unacceptable. I request that 1DealADay either: Deliver the missing item without further delay, or Issue a full refund for the undelivered item. This is highly unacceptable. Tarryn King
0 replies
11 months ago
Delayed Order and Poor Communication
I am writing to express my dissatisfaction with the service I have received regarding my recent order for a table top, which was promised within 7 business days but has yet to be delivered. Here are my main concerns: Confusing and Unprofessional Communication: I initially spoke to someone in the sales department who seemed uninterested in assisting me. When I requested a name, the individual hesitated before giving the name Thembiso.He later called back and identified himself as Richard or Richmond, but the voice sounded the same as the original call. When I called the following day to follow up, I was told there is no Thembiso in sales, Only a Richard, which confirms my suspicion that the guy in the original call **** about his name because of the type of nonchalant service he gave! Lack of Consistent Updates: I was informed that the glass had an issue in production(which was only told me to me cause I called), which delayed the delivery. However, when I called back the next day, I was told the glass was not ready at all, despite being promised delivery the following day. Missed Delivery Timeline: It is now past the 7 business day delivery period, and despite repeated follow-ups, I still have no clear idea of when to expect my order. This level of disorganization and poor communication is highly unprofessional and unacceptable.
0 replies
12 months ago
Partserve Durban-Warranty Breech
Formal Complaint Regarding Warranty Issue and Unjust Assessment Fee – Job No. RWD01375 I am writing to formally raise a complaint regarding a printer purchased from your company on 02 October 2024 (Job No. RWD01375) which began malfunctioning within a few months of purchase. In December 2024, the printer started giving issues. However, due to the festive season and widespread business closures, we were unable to return it immediately. When our staff returned in January 2025, the device appeared to be working again — only to fail completely a short while later. Upon returning the unit to your service department, we were advised that a part needed to be replaced and were charged for both the part and an assessment fee, despite the printer still being under warranty. We rejected the repair cost, as we believe this type of failure should be fully covered under the warranty terms. Despite declining the repair, we were still required to pay an assessment fee in order to collect the printer — which we find unjust, given: The printer failed early into the warranty period. Despite being told to collect the device, we were only informed upon arrival that an assessment fee was required. This lack of communication caused unnecessary loss of time and travel, which could have been avoided with clear prior notice. Furthermore, we dispute the legitimacy of any assessment fee being charged for a device that is still within its warranty period. This is unacceptable and not in line with fair consumer practice.
174 replies
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1 Star
3 (100%)