Disgusting and unprofessional service

I am beyond disappointed with Hero Tel Fibre. I registered, paid, and was promised installation, only for the installers to go completely AWOL. I canceled my plans to be available for them, yet they never showed up, and to make matters worse, I can't get hold of them. The lack of communication and professionalism from the staff is appalling. If this is how they treat paying customers, I dread to think what their service would be like if I actually got connected. What an absolute mess