WORST FIBRE PROVIDER EVER!!!!! - if I could rate -5 stars I would

This is by far the worst fibre provider I have ever dealt with. Every other day the router resets itself, and I am then charged a call-out fee. Keep in mind this is my first month with the company — so on top of paying my monthly rate, I’m also paying repeated fees just to report ongoing issues.

It’s turning into the most expensive internet service I’ve ever had, yet the signal doesn’t even reach the bedroom. I’ve been told I need to purchase an extender — but I live in a small apartment. That shouldn’t be necessary.

I work from home, so a stable connection is essential. On top of that, I have a toddler who just wants to watch CoComelon, and the internet is constantly down. At this point, it feels like I’m paying a lot of money for a service that simply doesn’t work.

To make matters worse, customer support is virtually unreachable. I sit as “first in line” for hours — sometimes over three hours — and still never get through to anyone.

This situation is unacceptable and needs to be resolved urgently.