LM
Lorraine M
Active since Dec 2021
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
WORST FIBRE PROVIDER EVER!!!!! - if I could rate -5 stars I would
This is by far the worst fibre provider I have ever dealt with. Every other day the router resets itself, and I am then charged a call-out fee. Keep in mind this is my first month with the company — so on top of paying my monthly rate, I’m also paying repeated fees just to report ongoing issues. It’s turning into the most expensive internet service I’ve ever had, yet the signal doesn’t even reach the bedroom. I’ve been told I need to purchase an extender — but I live in a small apartment. That shouldn’t be necessary. I work from home, so a stable connection is essential. On top of that, I have a toddler who just wants to watch CoComelon, and the internet is constantly down. At this point, it feels like I’m paying a lot of money for a service that simply doesn’t work. To make matters worse, customer support is virtually unreachable. I sit as “first in line” for hours — sometimes over three hours — and still never get through to anyone. This situation is unacceptable and needs to be resolved urgently.
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3 months ago
Worst fibre provider ever
Absolutely unacceptable and dishonest service. I paid R259 for a router delivery, only to be told after receiving it that there is no Frogfoot coverage at my address. This means the service should never have been sold to me in the first place. The router doesn’t work, and now I’m being told to pay R1000 to cancel and return it. That’s R1259 charged for a service that was never available or provided. This is blatant incompetence and feels like daylight *******. Customers should not be punished for your failure to check coverage before taking payment. If I could give this a 0 rating, I would.
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19 months ago
Worst customer service ever
I have been with Webafrica for over 3 years now and since this year has started my connection has been poor, it struggles to with even a simple task of sharing my screen in a meeting, if I do share my screen people can handle her me and I am a standing joke for someone with the worst connection ever. Last month I got my verbal warning and my work from home privileges taken away. I have been calling and following the WhatsApp trouble shooting steps for months, and of late I am even calling their sales department because it is the only department that has a call centre and someone to talk to and I have been promised by different people that someone will call me to assist. I have ran out of ideas, now I pay fibre, plus buy data so I can least limit the my internet is giving me issues story. How is this fair, atleast I knew someone was looking into my problem but I have not even gotten that fair to even have a ticket logged because sales keep telling me they don’t know how to help me and WhatsApp troubleshooting options are limited. If I could rate Webafrica 0 I would, this is a nightmare and it has been messing with my productivity at work. I am on the verge of just cancelling the debt order mandate and maybe then, someone will assist me. This is a nightmare
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24 months ago
Worst service I have ever gotten in my life was at iStore tygervally
I went to the iStore at tygervally mall to get a contract phone and watch the service I got there was so infuriating and I tried my best to not do take offense or think it had anything to do with my race, but evidence tell me otherwise. I went to the store at around 11 am 29 April and a lady consultant A assisted me but in the middle of the process she decides to pass me to the second consultant C who was busy with someone else without any explanation, I wait there like a fool while C is busy with his customer and I try not to get angry because C was with the customer when he was asked to assist me but what annoyed me is when C finished with the customer he didn't come directly to me who has been waiting patiently for him NO he starts making the rounds the shops asking people if he can assist them until I poke him that I have been waiting patiently for him. Then he eventually joined me and continued the process, actually he started from scratch because consultant A didn't actually give him a handover. Even so I quietly sest there and continued the application, then consulted C told me the process is stuck on a certain process and I can go do other things he will call me back. I was gone for 3hours or so and he didn't call me back I went there on my one because I can't just chill at the mall all day for no reason. When I got there apparently he was no longer available for me and consultant A was asked to assist me, which she told me the process was still stuck and she will log a ticket with the provider on my behalf. Then because there was nothing to be done I went home, a day went by without a call, I call the istore call center to complain and only then did consultant C call me to tell me that the process is stuck and he will call me back when he has news when I asked him about the ticket consultant A logged he seemed not to know anything about it. Wednesday, I go to the mall to do other things and decide let me pop in the shop and find out what is happening, first I am ignored but eventually consultant C comes to me and he types a couple of things on his laptop then in the middle of that he also passes me to consultant A ( not sure why these two consultants keep playing ping pong with me as If I am a toy or that my money is not worth any respect, while doing this none of them feel the need to tell me why I am being transfered). Consultant A continues with the typing and tells me the application is still stuck it will take 48hours to clear. Today is the 9th of May 2024 and nobody has called me. I even called the istore call center again. If the Istore feel my money is not good enough for them they should just tell me the application failed or whatever reason they can cook up because now they just taking for a gat. I have wasted my time , patrol and airtime (now it looks like I am begging for their phone and watch as if they are giving it to me for free). This is by far the worst service I have gotten anywhere in my life it made me feel so small and insignificant. How they smiled at other white customers and sighed at me. The way Aniston and Cameron made me feel wow...iStore Tygervally I have no words.
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Review Distribution
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1 Star
4 (100%)