Hitechfibre
Claimed Business
Hitechfibre
Claimed Business
57 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hitechfibre receives overwhelmingly positive feedback for fast, reliable internet speeds and friendly, professional staff. Customers frequently praise the quick installation process, strong after-sales support, and competitive pricing, with many recommending the service to friends and family. However, a notable minority report persistent connectivity issues, poor Wi-Fi coverage in small apartments, unexpected call-out fees, and difficulty reaching customer support during outages. Specific complaints highlight rude reception staff and a lack of proactive communication when the network is down.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
30
Recommended: Likely
Review Distribution
4.1|57 Reviews
May '25 - Apr '26
5(77.8%)
4(3.7%)
3(0%)
2(1.9%)
1(16.7%)
5(77.8%)
4(3.7%)
3(0%)
2(1.9%)
1(16.7%)
Frequently Asked Questions About Hitechfibre
Based on recent customer reviews, Hitechfibre receives overwhelmingly positive feedback for fast, reliable internet speeds and friendly, professional staff. Customers frequently praise the quick installation process, strong after-sales support, and competitive pricing, with many recommending the service to friends and family. However, a notable minority report persistent connectivity issues, poor Wi-Fi coverage in small apartments, unexpected call-out fees, and difficulty reaching customer support during outages. Specific complaints highlight rude reception staff and a lack of proactive communication when the network is down.
Hitechfibre has a TrustIndex of 0 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. Hellopeter has tracked Hitechfibre across 158 total reviews. How is the TrustIndex calculated? →
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMH
Matthew H
1 reviews | Active since Jan 2020
14 Mar 2026, 16:06
If you have another option, I recommend you take it.
They have a great account management system but that's pretty much where the good things end. Very poor line quality, constant network drops if it rains or is super windy the fibre line, which should be unaffected by weather, loses connection. I've opened tickets and had them closed without any action. I've been patient and tried to use them but I am on my last straw. There is also a clause where if you cancel within the first 6 months you have to pay them for them anyway. It works some of the time is all I can say. If you have no other option for fibre and LTE is too expensive then sure go with them. But as soon as another option is available I'm taking it.
Helpful (0)
|Replies (0)MH
Matthew H
1 reviews | Active since Jan 2020
14 Mar 2026, 16:06
If you have another option, I recommend you take it.
They have a great account management system but that's pretty much where the good things end. Very poor line quality, constant network drops if it rains or is super windy the fibre line, which should be unaffected by weather, loses connection. I've opened tickets and had them closed without any action. I've been patient and tried to use them but I am on my last straw. There is also a clause where if you cancel within the first 6 months you have to pay them for them anyway. It works some of the time is all I can say. If you have no other option for fibre and LTE is too expensive then sure go with them. But as soon as another option is available I'm taking it.
0
Replies (0)KM
Kamogelo M
1 reviews | Active since Jan 2020
6 Mar 2026, 14:20
Worst Fibre company, no internet for 4 days
Worst worst worst Fibre company ever, We have been without internet for 4 days now, technicians have been coming in and out without any solution, the management don't even take accountability whatsoever. Donna the receptionist is super rude and knows nothing about the company and thinks she can intimidate the customers and speak to her anyhow. David the technician has been trying to be accommodating. I would not recommend it to anyone.
Helpful (0)
|Replies (0)KM
Kamogelo M
1 reviews | Active since Jan 2020
6 Mar 2026, 14:20
Worst Fibre company, no internet for 4 days
Worst worst worst Fibre company ever, We have been without internet for 4 days now, technicians have been coming in and out without any solution, the management don't even take accountability whatsoever. Donna the receptionist is super rude and knows nothing about the company and thinks she can intimidate the customers and speak to her anyhow. David the technician has been trying to be accommodating. I would not recommend it to anyone.
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Lorraine M
1 reviews | Active since Jan 2020
2 Mar 2026, 09:59
WORST FIBRE PROVIDER EVER!!!!! - if I could rate -5 stars I would
This is by far the worst fibre provider I have ever dealt with. Every other day the router resets itself, and I am then charged a call-out fee. Keep in mind this is my first month with the company — so on top of paying my monthly rate, I’m also paying repeated fees just to report ongoing issues. It’s turning into the most expensive internet service I’ve ever had, yet the signal doesn’t even reach the bedroom. I’ve been told I need to purchase an extender — but I live in a small apartment. That shouldn’t be necessary. I work from home, so a stable connection is essential. On top of that, I have a toddler who just wants to watch CoComelon, and the internet is constantly down. At this point, it feels like I’m paying a lot of money for a service that simply doesn’t work. To make matters worse, customer support is virtually unreachable. I sit as “first in line” for hours — sometimes over three hours — and still never get through to anyone. This situation is unacceptable and needs to be resolved urgently.
Helpful (0)
|Replies (0)LM
Lorraine M
1 reviews | Active since Jan 2020
2 Mar 2026, 09:59
WORST FIBRE PROVIDER EVER!!!!! - if I could rate -5 stars I would
This is by far the worst fibre provider I have ever dealt with. Every other day the router resets itself, and I am then charged a call-out fee. Keep in mind this is my first month with the company — so on top of paying my monthly rate, I’m also paying repeated fees just to report ongoing issues. It’s turning into the most expensive internet service I’ve ever had, yet the signal doesn’t even reach the bedroom. I’ve been told I need to purchase an extender — but I live in a small apartment. That shouldn’t be necessary. I work from home, so a stable connection is essential. On top of that, I have a toddler who just wants to watch CoComelon, and the internet is constantly down. At this point, it feels like I’m paying a lot of money for a service that simply doesn’t work. To make matters worse, customer support is virtually unreachable. I sit as “first in line” for hours — sometimes over three hours — and still never get through to anyone. This situation is unacceptable and needs to be resolved urgently.
0
Replies (0)B
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Ashley D
1 reviews | Active since Jan 2020
28 Feb 2026, 17:06
Great Service
I would like to put a good review for Hitech Fibre. I recently relocated from Durban to the Parklands area in Cape Town. I got in touch with Hitech Fibre installation and team really went out of their way to complete the install on a Friday afternoon at 17:30 before my wife and kids arrived! Thank you for everything Hitech Fibre team
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Ashley D
1 reviews | Active since Jan 2020
28 Feb 2026, 17:06
Great Service
I would like to put a good review for Hitech Fibre. I recently relocated from Durban to the Parklands area in Cape Town. I got in touch with Hitech Fibre installation and team really went out of their way to complete the install on a Friday afternoon at 17:30 before my wife and kids arrived! Thank you for everything Hitech Fibre team
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