2 hours for food

Hi,

I went to Hollywood at Springfield today to order breakfast. I tried ordering on the WhatsApp firstly however there was no response.

I decided to go into the store, I ordered 5 breakfast and 1 quarter beans bunny. The lady that took my order advised me that it will be ready in 10 to 15 minutes. I waited around 35 minutes and the food was still not ready. I spoke to a manager on duty(didn't get his name however he was a thin Indian man with glasses), he checked the time the order was placed and apologized for the delay. I asked him to cancel my order which he did and than asked me to pay for the drinks. I advised him that I already paid so why must I pay again. He than Apologized again. This is now 1 hour and my food is still not ready. I had a doc appointment at 11am which by now I am late. I asked the manager how long will delivery take and he said it normally takes 1 hour but the driver is there and he will send it now. To my surprise I came home at 12pm and the food was still not delivered. The food only came at 12:15pm.

This is absolutely poor service, over 2 hours for breakfast. I had visitors over from Gauteng.

Regards, Trevor