So disappointed by Home corp handling of my query

I bought dining table chairs and couches in January 2020. On the 11th February 2020 i reported a 1 seater couch that was delivered broken although i let it loose by not requesting for refund. It took the company months to repair the couch not considering the lockdown regulations. In October 2020 i logged another call regarding the couches cushions that are capsizing, i have not received assistance to date nor has someone come to assess the problem. The sub-contractor they are using is useless to state, they have been making arrangements without honoring them. Home corp has failed me. The frustration of using a product one is not happy with is killing me now.