Unhappy customer

On the 08/06/21 i bought a set of pots at Home etc.The lady that assisted me told me if i am not happy with the product then i can return it within 14days.Now with pots the only way you would know that the product is what the shop says its is,you have to cook in it to test it.So we tested 1pot it and found that the product is not worth the price we paid and that we were not happy with how it cooks.Now to me the pots were put in bracket of high quality that it was not in and even the pan's handle came loose.When i told the Manager of the store of my unhappiness she said they cant refund me if i cooked in the pots and the pan's handle she can just tighten the *****,which to me is a supplier fault that needs to be replaced or refunded.we also spoke to a lady from Tevo at Game greenacres and she told us a pot needs be tested through cooking to see if the client is happy with the product.How else would one know.And if are not satisfied with the product you may return it within 14days for a full refund.i just feel that the Manager could of done so much more than just say i will take your details and my boss will only be back on Monday and we will contact you Monday or by latest Tuesday.She also said she wont be able to give us a refund for something that has been used after we only had the product for a few days.I truelly hope our issue can be resolved as soon as possible.