Robbing bussiness by Rochester

What a bad experience buying at Rochester Klerksdorp in Matlosana Mall.We purchased lounge couches as laybye on 29 MAY 2021,then finished paying on 22 July 2021 .we also paid for transport. Incomplete and torn sofas were delivered on 23 July 2021.We immediately Contact Vincent through WhatsApp. We were promised an exchange since it it reported within 7 days.To this day we are taken pillar to post.We only get to know waht may happen when we call the shop or customer care.I sent emails which were never responded to.No delivery.no contacts,no exchange.