**** BEWARE

WORST FURNITURE EXPERIENCE

On 1 September 2023 , I had purchased 6 Mbali Chairs (grey) (R1 425 X 6 Chairs = R8 550) from Jabu at the woodmead store. The store only had 4 chairs which I picked up on Saturday, 2 September 2023. I had realised that the 6 chairs won't fit in my house once I had 4 chairs at my house. I called Jabu on Sunday at 3:30pm to let him know that I do not require the 2 other chairs which I had NOT RECEIVED DELIVERY for.

On 04 September 2023, I called Jabu and the store multiple times. They never returned any of my calls. On the third time of trying, I spoke to Jabu and Chris about the refund (2 X R1 425 = R2 850) for the two chairs. Chris refuses to provide me with a refund and will only provide store credit or laybys for new furniture. This is unacceptable and I will proceed with further action. Currently I am getting my bank to reverse the transaction as this against the CPA in South Africa and taking this up further. I have contacted their customer care which was no help as the phone just rings, their website crashes when you try to submit a query, and to date I have received no feedback from the store for either my refund or the two other chairs.

Absolutely shocking business practices which can be seen from the countless reviews on google/hellopeter regarding this company.