KS
Kxxxxxx S
Active since Dec 2016
4
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4 reviews32 months ago
**** BEWARE
WORST FURNITURE EXPERIENCE On 1 September 2023 , I had purchased 6 Mbali Chairs (grey) (R1 425 X 6 Chairs = R8 550) from Jabu at the woodmead store. The store only had 4 chairs which I picked up on Saturday, 2 September 2023. I had realised that the 6 chairs won't fit in my house once I had 4 chairs at my house. I called Jabu on Sunday at 3:30pm to let him know that I do not require the 2 other chairs which I had NOT RECEIVED DELIVERY for. On 04 September 2023, I called Jabu and the store multiple times. They never returned any of my calls. On the third time of trying, I spoke to Jabu and Chris about the refund (2 X R1 425 = R2 850) for the two chairs. Chris refuses to provide me with a refund and will only provide store credit or laybys for new furniture. This is unacceptable and I will proceed with further action. Currently I am getting my bank to reverse the transaction as this against the CPA in South Africa and taking this up further. I have contacted their customer care which was no help as the phone just rings, their website crashes when you try to submit a query, and to date I have received no feedback from the store for either my refund or the two other chairs. Absolutely shocking business practices which can be seen from the countless reviews on google/hellopeter regarding this company.
0 replies
39 months ago
STSS - Thabo Super Helpful!
Their customer service call centre is super helpful and generally sorts out queries instantly. Downgraded as their app is a bit problematic at times.
60 replies
65 months ago
Unethical Kulula Business Practices
SHOCKING Unethical Business Practices - Kulula's current cancellations policy is disgusting and exploits the very customers that supports their business. For an airline that is owned by COMAIR who is going through business rescue. It is absolutely appalling to know that they have unethical cancellation policies. Currently if you book a return flight on Kulula and cannot make the first flight. You have to cancel your flight in advance to allow for kulula to resell your first flight to someone else at a higher price. Hence they are selling one seat twice and not refunding the original purchase. The Consumer Protection Act should look into the way Kulula operates. If I did not cancel the first leg of my flight and allow for kulula to resell it, they would then forfeit my return flight automatically as I would not have shown up for my first flight. The cancellation policy is an absolute joke because it cost more to book another flight separately then pay for the difference in price and penalty on cancellation. I will be happy to see the end of this airline because this type of unethical business practice is not sustainable. Happy to see the rise of a competitor in this space.
0 replies
114 months ago
Biggest ISP in SA? I think not!
<p>To whom it may concern</p> <p> </p> <p>I am infuriated at the lack of decency and customer care that Telkom has shown my family.</p> <p> </p> <p>We have been customers with telkom for a very long time. However after this poor experience this will soon change.</p> <p> </p> <p>More than 2 weeks ago our ADSL line was not picking up any internet so we had called the customer care line 081180. After speaking to numerous consultants, we were advised that telkom has a turnaround time of between 7 to 14 days for these kinds of faults.</p> <p>Although I did find that this kind of turnaround time for the biggest ISP in SA was a reason for concern, I still accepted it and left things in the hands of my poorly trusted ISP.</p> <p> </p> <p>I had then followed up a week later as to the status of the problem. A consultant had advised me that a technician was working on it and I should get my line back on that night or the next day. </p> <p> </p> <p>After waiting for the above-mentioned time, I still had not got my line back. I then decided to call telkom again, the consultant on that day had told me to my serious discontent that no technician had been assigned! I was shocked and filled with anger that I had been lied to. On that day I then spoke to the manager of the customer care service. This manager had then advised me that she had escalated the call because of my long wait. </p> <p>I took this solution as just and expected the problem to be sorted out soon.</p> <p> </p> <p>I had then called telkom again to find out the status, approximately 1.5 weeks later. I was advised that still no technican had been assigned. The consultant then emailed the head of technicians to try to escalate the problem even further!</p> <p>My number was taken down and I have yet to receive any feedback on that mail. I seriously doubt i will receive any feedback , even after I change my ISP.</p> <p> </p> <p>I have called telkom again today ( Saturday 3rd December)</p> <p>To my surprise , a technician had only been assigned today at 11:07 am . This meant that it has taken telkom an amazing time of more than 2 weeks just to assign a technician to our lines fault.</p> <p>I am yet to receive any feedback on all of these problems. </p> <p> </p> <p>Infuriated, annoyed and dissapointed would not even describe the anger I have at telkom. To be left without internet for more than 2 weeks by an ISP such as telkom is absolutely ridiculous and unacceptable in my opinion. </p> <p> </p> <p>I would be surprised if Telkom will actually do anything to solve my problem or anybody elses problems such as the above because I am certain that I am not the only one that has this problem</p> <p> </p> <p>Something will seriously need to change with this ISP if I am ever to even consider using Telkom again! </p> <p> </p> <p>Dissapointed ADSL User</p>
56 replies
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1 (25%)
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1 Star
3 (75%)