Bad customer Service

#BlackFriday On 26 October 2023 I ordered dessert cups with lids 4 X (40 in a packet). They were R129 per packet. I paid and send proof of payment and told them that I will come and collect on Friday 27 October 2023. I went to collect in Midrand and was served by Mpho. I was given a plastic with my order and she told the guy at the door what items were in the packet. The guy stamped the Tax invoice and I left. We all three did not open to check what was inside and when I arrived home and wanted to start preparing the dessert I noticed that they gave me 3 instead of 4 packets. From the 3 I only used 2 packets since the 3rd one were all cracked on the side. So instead of preaparing 160 desserts I could only do 80. Monday 30 October 2023 I told them that the oeder was not correct but they insist that it was fine. I told them the whole packet was cracked they said I must send pictures of which I did. The only response I got was " I really do noy understand cause we've never had any problems with them'. This means I flushed R258 down the drain. This is a very bad customer service.