Company no longer answering emails

I have been ordering IKEA products from Home Swede Home for at least 12 years. There are some products that IKEA just does best. However, they have been 100% non-responsive since placing my most recent order in early November 2024 (and having paid my deposit). I saw on their Instagram account people were even trying to reach out to them via the comment function with the same situation. I would not recommend ordering from them any longer.