Matress Topper Packaging

I recently bought a matress topper via Homemark website, upon delivery found that the packaging of topper it was vacuum sealed and folded instead of rolled, which left a huge bulging creases on folds and was oversized for standard bed Queen. Logged a return, then told I have front the payment for courier return from CPT to JHB, costing me R990 almost half the price of the topper. I would not recommend them to anyone.