Terrible service!

We bought a dinning room table and 10 chairs from this company in Kramerville. The set was send down to our place in Plettenberg bay, the chairs were used for 3 weeks when one broke. This was in April 2019. We phoned and send emails to the Kramerville branch and at last in July it was send back to their Durban branch. We received our chairs back today, still not fixed and NOW badly damaged. We send it back with the driver and send photos of the problem to the Durban branch. Their staff in Kamerville now contacted us, but the lady found it very amusing that we are not happy. This is not service, we are being referred from one branch to the other, I am dealing with HOMEWOOD and where they want to resolve it is their decision. This is now becoming ridiculous to get 2 chairs sorted!!!