Homii is just horrible

If there was a way to share 0 stars, I would. Homii in Durban is a horrible place. I booked a room and was told that they were still preparing it, and then I was told the room wasn’t prepared, so I should take a different one. When I arrived at the building, the elevator wasn’t working and I was placed on the 10th floor. In fact, there was someone stuck in the lift for over an hour; this person also mentioned that she was asthmatic. I had to immediately book myself a hotel, as I could not carry suitcases from the ground floor to the 10th floor. I have been requesting my refund, and Zandile Msomi who was assisting me with the refund yesterday said I would be refunded immediately and asked for my proof of account. I sent it, but until now she hasn’t acknowledged receipt of my email. I have been trying to call the office, but it goes straight to voicemail.