Bad service by Catepillar SA

On 1 December 2017 I phoned Catepillar Cape Town to order parts for our Catepillar bulldozer. I spoke to Jay Tee van Heerden he send me a quote for the parts and said they didn't have stock . If we wanted the parts we have to pay for the parts before they order. We then did the payment on the same day. Jay Tee said ot would take 10 days then we will have our parts after 10 days we try to contact Jay Tee again but he wouldn't return our calls. We then contact the parts manager he said Jay Tee was new and he will sort this matter out. On the 14 December 2017 Jay Tee informed us that they have received one of the parts but not the orher one. It's now 5 weeks later after numerous attempts by e mail Jay Tee still hasn't come back to us. This is pathetic service . Catepillar has receive our money and couldn't care if we got our parts or not and that our machine has been standing for nearly 2 months.