6 Months Ago You Would not Have an Irate Customer

I CURRENTLY HAVE A QUALITY ISSUE WITH THE REAR SEAT ON MY HONDA . THIS WAS RAISED WITH HONDA SANDTON IN JANUARY 2020. THEY MADE ARRANGEMENTS TO HAVE THE SEAT REPAIRED AT THE UPHOLSTERER. I REQUESTED A LOAN VEHICLE FOR THE DAY AND ALL ALONG JESSEY LESSER SAID THEY DO NOT HAVE COURTEOUSY VEHICLES AVAILABLE, THIS IS FROM JANUARY 2020. AFTER COPYING HONDA SA, THEN SUDDENLY I RECEIVE AN EMAIL FROM JESSEY IN JUNE 2020 STATING THEY HAVE A LOAN VEHICLE FOR ME. THAT WAS A WHOLE 6 MONTHS LATER.

IF THIS WAS HANDLED EFFECTIVELY IN THE FIRST INSTANCE BY MAKING A LOAN VEHICLE AVAILABLE, THERE WOULD NOT HAVE BEEN ANY FRUSTRATION ON MY SIDE.