1 reviews | Active since Member
A few weeks ago, I ordered a spare key (uncut) from Honda Rustenburg, as I was not able to get the correct type of key from anywhere else. I had to pay in full to make an order, as they do not carry this in stock (R335). I had no problem with this, and was told it would be anywhere from 1 week, to 4 weeks for the key to arrive. I received a mail Tuesday (7 working days after order was made) to let me know my key was ready. I went to the branch on Thursday (08-02-2018) to collect my key, only to find it is not the correct key. The clerk at the pars desk went to get the Parts Manager, and when he arrived proceeded to go through the manual for my bike. He very quickly and easily found that there are two 'types' of keys for my bike, Type 1 (incorrect key), and Type 2 (my bike's key). Type 1 key was ordered. For all this I had no problem, as I was only looking for a spare key, and mine was still working 100%.. My problem came in when I was told I would have to order another key and pay upfront for the order to be made, as they can not send it back or exchange it for the correct one. Both key cost the same. I then left and told the Parts Manager that I am not taking the key, as I cannot do anything with it, also that I am not paying R670 for a plain, uncut (also does not have a chip or anything similar in) key. I left the key along with there delivery note with the Parts Manager, and just kept my proof of payment. I have had problems with Honda Rustenburg before when trying to get my previous bike fixed as well, where they told me the bike is 100% fixed (replaced the stator), and I was stuck a week later with a bike that was still not charging the battery. They then told me to bring it back so that they could, again test it. Did find that the alternator also had to be replaced. Seems that they do not test any bike that gets repaired there to confirm that they have indeed fixed it. It took my 20 seconds, a star skew driver and a cheap tester, to test the bike at home and find that out that it is not charging the battery at all. During all of this, the battery had to be replaced twice due to the constant discharging and charging (This I got from a small local bike shop).
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