GV
Gerrie Z
Active since Feb 2018
8
Reviews
0
Industries
Reviews
8 reviews12 months ago
Can't report any problem.
Not impressed much. Quality of the line is fine, but they are not interested if I try too report a possible **** that usses them as a reference. Just because the account is not on my name.
0 replies
47 months ago
Absolute waste of time and money.
Absolute waste of time trusting Tracy Carpenter in any way. Right from the start they were over 28 hours late to pick up everything, then it took over a week to bring everything through, and my car was never delivered as per the contract. I ended up having to make my own arrangements with someone else to just get my car to our new location a month later. She refuses to answer any messages or phone calls from me, as well as no refund on the car delivery. PS. This all even though I paid, in full, well in advance. Also, I see she using a bolttrucking email address, as well as her number is the one on bolt truckings web sit
0 replies
48 months ago
Excellent customer service
Excellent service. I took my Bike seat in and they got in so sorted in less than a day. I took it back for a slight adjustment, that I was very welcome to pay for, and they did the adjustments absolutely for free. They were so friendly and helpful in getting the seat to so much more comfortable. Thank you.
0 replies
49 months ago
Don't waste your time for now.
Nothing to say, but just a waste of time and money. I've been getting promise after promise, with nothing to show for it. Paid in full for my order on the 21'st of May 2020, and never received anything. About a year later after a few conversations, I got a lot of promises of a refund, and that's been going on for over a year now. Every month or so I'd get my monthly call to say that I am "now at the front of the que to get my refund this month.". And the last time I placed a review here, I got threatened with legal action in order to take it down, and he will refuse to refund me if I did not take it down. I recon I will change this review as soon as I get my refund is sorted and let everyone know.
0 replies
55 months ago
Absolute waste.
Was my first time using them, and it was an absolute waste of my time. Booked my tickets months in advance for around R3800 for myself, my wife and my son (round trip). I get a phone call about three weeks before my holiday to say the flight back is now an hour later, but no-one said anything about the other one being cancelled due to Mango being grounded after I made my bookings. I only find this out two weeks before my flight, and I had to book new tickets for the one way (R4000) myself. No-one from Travelstart even picked up a phone to assist. Then I get a mail two days before I leave, that my flight back has been cancelled as well, and I need to book new tickets for that flight as well. I had to phone CemAir myself to find out what is going on as I couldn't get any response from Travelstart. They (CemAir) were brilliant in determining the issue, and asked not to book a new flight, as my flight number had changed, and was still on time. I did not need to do anything. Meaning, if I arrived the time Travelstart said as per their call, I would still have missed my flight anyway. You can't phone them, as they only use Whatsapp ("..for your convenience..."), and will take up to 5 hours to respond to a message. I would absolutely not recommend them for any bookings.
53 replies
61 months ago
Just not worth a phone call or email.
Made a purchase a year ago, never received the parts, and have been waiting (and promised) a refund since September 2020. Every few months I get either a call, or an SMS stating that I will still get my refund. Also got an SMS stating that the money is also not mine.... The last claim is that the company is now owned by a new company, but I am unable to find any details on this anywhere.
0 replies
66 months ago
Absolutely useless
Absolutely useless. Paid upfront, and now the one excuse after another. Now they are asking not to take legal action yet as there is someone new handling the details, on the day that the refund was supposed to be done. If the refund gets done one day, I will improve the rating a bit.
0 replies
100 months ago
Just not interested
A few weeks ago, I ordered a spare key (uncut) from Honda Rustenburg, as I was not able to get the correct type of key from anywhere else. I had to pay in full to make an order, as they do not carry this in stock (R335). I had no problem with this, and was told it would be anywhere from 1 week, to 4 weeks for the key to arrive. I received a mail Tuesday (7 working days after order was made) to let me know my key was ready. I went to the branch on Thursday (08-02-2018) to collect my key, only to find it is not the correct key. The clerk at the pars desk went to get the Parts Manager, and when he arrived proceeded to go through the manual for my bike. He very quickly and easily found that there are two 'types' of keys for my bike, Type 1 (incorrect key), and Type 2 (my bike's key). Type 1 key was ordered. For all this I had no problem, as I was only looking for a spare key, and mine was still working 100%.. My problem came in when I was told I would have to order another key and pay upfront for the order to be made, as they can not send it back or exchange it for the correct one. Both key cost the same. I then left and told the Parts Manager that I am not taking the key, as I cannot do anything with it, also that I am not paying R670 for a plain, uncut (also does not have a chip or anything similar in) key. I left the key along with there delivery note with the Parts Manager, and just kept my proof of payment. I have had problems with Honda Rustenburg before when trying to get my previous bike fixed as well, where they told me the bike is 100% fixed (replaced the stator), and I was stuck a week later with a bike that was still not charging the battery. They then told me to bring it back so that they could, again test it. Did find that the alternator also had to be replaced. Seems that they do not test any bike that gets repaired there to confirm that they have indeed fixed it. It took my 20 seconds, a star skew driver and a cheap tester, to test the bike at home and find that out that it is not charging the battery at all. During all of this, the battery had to be replaced twice due to the constant discharging and charging (This I got from a small local bike shop).
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)