******ion attempt at Honda, East London

On 8 August at 7:15 am I took my Honda CRV to Honda East London for the 85000 km service. I requested for the car to be returned early as I had to go to Queenstown, 200 kms away. They quoted me R7065.23. I complained of a sound while applying brakes. They said the disk need to be skimmed and quoted an extra R1700.00. I agreed to R8765.23 in total. They promised that the car should be ready by 12 noon. Around 1 pm a lady by name, Sherry phoned me and said the filter is very dirty and asked if iit can be replaced. I told her this is exactly what she said even last time and told her not to change it. I asked her when I will get the car back and her reply was, 'It shouldn't be long." By 5 pm when I didn't receive any call, I decided to go to Honda. The car was still getting washed when I arrived!. Then to my utter shock they gave me a bill of R10 471.75 instead of R8765.23 that I had agreed to. When asked ,Cherry said the extra is for the filter that was replaced! When I told her I didn't ask for it to be replaced, her first reply was I did. When I said if I had given you permission I would have as well asked you for a quote, her reply was, "But I thought you gave me permission.". At this point she says the car can only be released after the filter is removed. This after being told that it's already dark and we have to get to Queenstown. When I said I can bring the car back on Monday, 11th Aug to remove the filter she won't relent. And, it's not my fault she assumed I gave her permission without even asking for a quote! Just as rude and customer disoriented Cherry was, there was a David who was understanding and having bit of humanity. He told me, "Just pay what you agreed and don't bother to come back on Monday." You may check the cctv camera if there is one. 8th August was a Friday. Promptly on 11th August I received a call from Honda care asking about the service experience. I narrated what happened. The caller put the phone down saying he will get back to me. Till today 28 November noone has phoned me. That is Honda-care!