Terrible service from Honda Tygervalley / Honda South Africa Technical

My 2015 Honda HR-V has been at Honda Tygervalley for the past three weeks now to solve an intermittent jerking issue. During this time, I have had to make use of Uber to get to and from work every day. Together with the fact that I am not updated regularly on any form of progress or lack thereof from either Honda Tygervalley or Honda South Africa Technical, I have also not been offered any alternatives in the form of a courtesy car etc. Using an Uber service every day is just not sustainable.

In addition, the MEKOR SUPER COVER V8 WARRANTY purchased with the vehicle, expires on the 7th of March 2024. I really am at wits end about the situation, and I feel like there is no priority on Honda's side to sort the issue. I have been a Honda customer for years now, but this experience has me doubting my brand loyalty. At this stage, I am also considering making contact with the Motor Industry Ombudsman for guidance.