HS
Honda Southern Africa
Unclaimed Business
HS
Honda Southern Africa
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Honda Southern Africa
Honda Southern Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Honda Southern Africa across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDE
NV
Nicoline V
1 reviews | Active since Jan 2020
4 Mar 2026, 17:04
Formal Complaint – Excessive Delays and Lack of Parts Availability
To Whom It May Concern, I am writing to formally express my extreme dissatisfaction with the handling of my claim following an accident on 7 December 2025. On 7 December 2025, I was involved in an accident, and arranged for a tow truck to transport my vehicle to a yard for assessment, as it was undrivable. On 9 December 2025, an assessor was appointed, and by 11 December 2025, I was informed that my claim had been approved. I was advised that would complete the repairs within approximately eight days. However, on 15 December 2025, when we went to Riverside Panel Beaters to hand over the vehicle key, we were informed that the vehicle had not yet been delivered to them. We were told that they did not have a tow truck available and that Naked Insurance needed to arrange transport. This was despite the fact that the vehicle had already been declared undrivable. On 19 December 2025, the panel beaters requested additional funds from Naked Insurance, as the damages were more extensive than initially quoted. Shortly thereafter, they closed for the festive season from 22 December 2025 to 5 January 2026. When they reopened in January 2026, I followed up and was informed that the required spare parts would take approximately one month to be delivered, with an expected date of 15 February 2026. In the meantime, I was required to return the hire vehicle due to the 60-day hire limitation in my policy. This has left me completely stranded without transport, and neither the insurer nor the panel beaters have been able to offer any assistance or alternative solution. On 15 February 2026, the parts had still not arrived, and the delivery date was moved yet again to 4 March 2026. As of today, 4 March 2026, the repairs remain incomplete as they are still awaiting parts. I have been informed that the core issue is the unavailability of Honda parts in South Africa. If this is indeed the case, then , along with Naked Insurance and Riverside Panel Beaters, need to take responsibility for the severe inconvenience caused to me as a client. What was initially communicated as an eight-day repair has now extended to nearly three months. The lack of coordination, poor communication, and absence of proactive problem-solving are completely unacceptable. Being left without transport for such an extended period, due to delays entirely outside of my control, reflects extremely poorly on all parties involved. I am very disappointed in the service and delivery provided. The level of client satisfaction in this matter has been an absolute disgrace. I request an urgent written explanation for the continued delays, a confirmed completion date, and a clear solution regarding my transport situation until the repairs are finalized. I expect a prompt response. Kind regards,Nicoline Erasmus
Helpful (0)
|Replies (0)NV
Nicoline V
1 reviews | Active since Jan 2020
4 Mar 2026, 17:04
Formal Complaint – Excessive Delays and Lack of Parts Availability
To Whom It May Concern, I am writing to formally express my extreme dissatisfaction with the handling of my claim following an accident on 7 December 2025. On 7 December 2025, I was involved in an accident, and arranged for a tow truck to transport my vehicle to a yard for assessment, as it was undrivable. On 9 December 2025, an assessor was appointed, and by 11 December 2025, I was informed that my claim had been approved. I was advised that would complete the repairs within approximately eight days. However, on 15 December 2025, when we went to Riverside Panel Beaters to hand over the vehicle key, we were informed that the vehicle had not yet been delivered to them. We were told that they did not have a tow truck available and that Naked Insurance needed to arrange transport. This was despite the fact that the vehicle had already been declared undrivable. On 19 December 2025, the panel beaters requested additional funds from Naked Insurance, as the damages were more extensive than initially quoted. Shortly thereafter, they closed for the festive season from 22 December 2025 to 5 January 2026. When they reopened in January 2026, I followed up and was informed that the required spare parts would take approximately one month to be delivered, with an expected date of 15 February 2026. In the meantime, I was required to return the hire vehicle due to the 60-day hire limitation in my policy. This has left me completely stranded without transport, and neither the insurer nor the panel beaters have been able to offer any assistance or alternative solution. On 15 February 2026, the parts had still not arrived, and the delivery date was moved yet again to 4 March 2026. As of today, 4 March 2026, the repairs remain incomplete as they are still awaiting parts. I have been informed that the core issue is the unavailability of Honda parts in South Africa. If this is indeed the case, then , along with Naked Insurance and Riverside Panel Beaters, need to take responsibility for the severe inconvenience caused to me as a client. What was initially communicated as an eight-day repair has now extended to nearly three months. The lack of coordination, poor communication, and absence of proactive problem-solving are completely unacceptable. Being left without transport for such an extended period, due to delays entirely outside of my control, reflects extremely poorly on all parties involved. I am very disappointed in the service and delivery provided. The level of client satisfaction in this matter has been an absolute disgrace. I request an urgent written explanation for the continued delays, a confirmed completion date, and a clear solution regarding my transport situation until the repairs are finalized. I expect a prompt response. Kind regards,Nicoline Erasmus
0
Replies (0)TR
Thilivhali R
1 reviews | Active since Jan 2020
18 May 2024, 16:42
********* DEAL
Motus Honda West Rand has sold me the car which was involved in an accident for R120 000.00 and They told me they sell to me because I AM BLACK PERSON AND THE DEALERSHIP IS PROMOTING OR ENGAGING ITSELF IN DISCIMINATION
Helpful (0)
|Replies (0)TR
Thilivhali R
1 reviews | Active since Jan 2020
18 May 2024, 16:42
********* DEAL
Motus Honda West Rand has sold me the car which was involved in an accident for R120 000.00 and They told me they sell to me because I AM BLACK PERSON AND THE DEALERSHIP IS PROMOTING OR ENGAGING ITSELF IN DISCIMINATION
0
Replies (0)JR
Johann R
1 reviews | Active since Jan 2020
5 Mar 2024, 08:13
Terrible service from Honda Tygervalley / Honda South Africa Technical
My 2015 Honda HR-V has been at Honda Tygervalley for the past three weeks now to solve an intermittent jerking issue. During this time, I have had to make use of Uber to get to and from work every day. Together with the fact that I am not updated regularly on any form of progress or lack thereof from either Honda Tygervalley or Honda South Africa Technical, I have also not been offered any alternatives in the form of a courtesy car etc. Using an Uber service every day is just not sustainable. In addition, the MEKOR SUPER COVER V8 WARRANTY purchased with the vehicle, expires on the 7th of March 2024. I really am at wits end about the situation, and I feel like there is no priority on Honda's side to sort the issue. I have been a Honda customer for years now, but this experience has me doubting my brand loyalty. At this stage, I am also considering making contact with the Motor Industry Ombudsman for guidance.
Helpful (0)
|Replies (0)JR
Johann R
1 reviews | Active since Jan 2020
5 Mar 2024, 08:13
Terrible service from Honda Tygervalley / Honda South Africa Technical
My 2015 Honda HR-V has been at Honda Tygervalley for the past three weeks now to solve an intermittent jerking issue. During this time, I have had to make use of Uber to get to and from work every day. Together with the fact that I am not updated regularly on any form of progress or lack thereof from either Honda Tygervalley or Honda South Africa Technical, I have also not been offered any alternatives in the form of a courtesy car etc. Using an Uber service every day is just not sustainable. In addition, the MEKOR SUPER COVER V8 WARRANTY purchased with the vehicle, expires on the 7th of March 2024. I really am at wits end about the situation, and I feel like there is no priority on Honda's side to sort the issue. I have been a Honda customer for years now, but this experience has me doubting my brand loyalty. At this stage, I am also considering making contact with the Motor Industry Ombudsman for guidance.
0
Replies (0)NJ
Naasief J
1 reviews | Active since Jan 2020
26 Apr 2023, 14:01
Rusted Honda Amaze 2020 model
I bought a new Honda Amaze in 2020 at canal walk Honda. In 2022 the car started rusting. I was advised to take it to Claremont. Then given the run around. After nearly a year of nobody getting back to me I message Honda sa. They then advised they cannot honor the paintwork warranty because the car does not have a service history with Honda but my car has a full service history with a registered rmi workshop.
Helpful (0)
|Replies (0)NJ
Naasief J
1 reviews | Active since Jan 2020
26 Apr 2023, 14:01
Rusted Honda Amaze 2020 model
I bought a new Honda Amaze in 2020 at canal walk Honda. In 2022 the car started rusting. I was advised to take it to Claremont. Then given the run around. After nearly a year of nobody getting back to me I message Honda sa. They then advised they cannot honor the paintwork warranty because the car does not have a service history with Honda but my car has a full service history with a registered rmi workshop.
0
Replies (0)CB
Celi B
1 reviews | Active since Jan 2020
23 Feb 2023, 11:04
DONT BUY A HONDA VEHICLE
We took in our vehicle at a Honda accredited dealership October 2021 and Honda Southern Africa is aware of our problem and the inability of the dealership to fix our vehicle but they have offered us zero assistance. To date we do not have our vehicle
Helpful (0)
|Replies (0)CB
Celi B
1 reviews | Active since Jan 2020
23 Feb 2023, 11:04
DONT BUY A HONDA VEHICLE
We took in our vehicle at a Honda accredited dealership October 2021 and Honda Southern Africa is aware of our problem and the inability of the dealership to fix our vehicle but they have offered us zero assistance. To date we do not have our vehicle
0
Replies (0)CJvR
Chantelle Janse van Rensburg
1 reviews | Active since Jan 2020
17 Mar 2022, 10:52
Do Not Purchase Any Other Vehicle Brands from a Honda Dealership
Those that are looking to buy a car, that is not a Honda from a Honda dealership. Despite them selling alternate vehicle brands, please note the following that was sent from Honda Head office upon findings and issues found within 24 hours after purchasing the vehicle. Be warned, you will not have your issues dealt with, nor resolved. Due to the nature of this case Honda Motor Southern Africa is not an involved party as we are only at liberty to entirely address Honda related concern/s and the matter has been sent to the Dealer Principal for him to assist you going forward. Not to mention, if you have findings/issues with the vehicle. They will not fix/correct the vehicle accordingly and only resolve half of the issues. When you complain to the head office for the relevant branch service issues, all that they will do is forward it directly to the guilty party. "Pass the buck" so to speak. When you ask for your trade in vehicle back or a relevant refund, they only give you the option to fix it. Where they do not in fact fix all the issues. So if you want a stressful purchasing of a vehicle experience that goes on for weeks, be sure to buy from a Honda dealership. Stress guaranteed, especially with regards to purchasing a vehicle this not a Honda. They too will give you a courtesy vehicle with the fuel light on, for you to put fuel in at your own expense, upon collecting your vehicle that you have purchased issues to be 'resolved'. And receive the vehicle back with the same issues.
Helpful (0)
|Replies (0)CJvR
Chantelle Janse van Rensburg
1 reviews | Active since Jan 2020
17 Mar 2022, 10:52
Do Not Purchase Any Other Vehicle Brands from a Honda Dealership
Those that are looking to buy a car, that is not a Honda from a Honda dealership. Despite them selling alternate vehicle brands, please note the following that was sent from Honda Head office upon findings and issues found within 24 hours after purchasing the vehicle. Be warned, you will not have your issues dealt with, nor resolved. Due to the nature of this case Honda Motor Southern Africa is not an involved party as we are only at liberty to entirely address Honda related concern/s and the matter has been sent to the Dealer Principal for him to assist you going forward. Not to mention, if you have findings/issues with the vehicle. They will not fix/correct the vehicle accordingly and only resolve half of the issues. When you complain to the head office for the relevant branch service issues, all that they will do is forward it directly to the guilty party. "Pass the buck" so to speak. When you ask for your trade in vehicle back or a relevant refund, they only give you the option to fix it. Where they do not in fact fix all the issues. So if you want a stressful purchasing of a vehicle experience that goes on for weeks, be sure to buy from a Honda dealership. Stress guaranteed, especially with regards to purchasing a vehicle this not a Honda. They too will give you a courtesy vehicle with the fuel light on, for you to put fuel in at your own expense, upon collecting your vehicle that you have purchased issues to be 'resolved'. And receive the vehicle back with the same issues.
0
Replies (0)EN
Emil N
1 reviews | Active since Jan 2020
29 Jan 2020, 09:28
Hondasa
When you buy new Honda you are told it comes with standard 5 years warranty. It is not standard at all. On the day of purchasing you get your service book and you notice the warranty is only 3 years. When you ask the rep, the answer is no, it has changed to 5 years but the books are not updated . I have 2 engine mountings collapsed, the car is in its 5th year and I find out the warranty is not with Honda SA anymore but with some Inovation Group. According to them this is wear and tear and they don't pay for it. Now I have no grounds to fight their decision because I don't have their warranty booklet explaining what is covered or not and never had one. When I phoned Honda SA ,customer service I was told by the agent, Inovation Group should pay for it because it's not normal for this items to wear in such a short period of time. The next day I received a email from some manager in Honda SA and surprisingly ,according to him Inovation Group shouldn't pay for it. To complete the terrible experience I find out the car is 2015 model, not 2016 and the dealership explained to me that Honda SA sold the car to them as 2016 model. It is just getting better and better.
Helpful (0)
|Replies (0)EN
Emil N
1 reviews | Active since Jan 2020
29 Jan 2020, 09:28
Hondasa
When you buy new Honda you are told it comes with standard 5 years warranty. It is not standard at all. On the day of purchasing you get your service book and you notice the warranty is only 3 years. When you ask the rep, the answer is no, it has changed to 5 years but the books are not updated . I have 2 engine mountings collapsed, the car is in its 5th year and I find out the warranty is not with Honda SA anymore but with some Inovation Group. According to them this is wear and tear and they don't pay for it. Now I have no grounds to fight their decision because I don't have their warranty booklet explaining what is covered or not and never had one. When I phoned Honda SA ,customer service I was told by the agent, Inovation Group should pay for it because it's not normal for this items to wear in such a short period of time. The next day I received a email from some manager in Honda SA and surprisingly ,according to him Inovation Group shouldn't pay for it. To complete the terrible experience I find out the car is 2015 model, not 2016 and the dealership explained to me that Honda SA sold the car to them as 2016 model. It is just getting better and better.
0
Replies (0)