NV
Nicoline V
Active since Feb 2015
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
NO ANSWER
Good day, I would like to formally lodge a complaint regarding both a duplicate transaction on my credit card as well as the extremely poor customer service experienced when attempting to resolve this matter. I made an online purchase with Makro on 09 March 2026, and an amount of R642.00 was deducted twice from my credit card for the same transaction. Transaction details: • 09 March 2026 – Makro Online Sandton 000ZA B55370 – R642.00 • 09 March 2026 – Makro Online Sandton 000ZA 090015 – R642.00 When trying to contact ABSA to report the issue, I experienced significant difficulty getting through to customer care. The available contact numbers either did not work or I was left holding on the line for an extremely long period without assistance. This has made it incredibly frustrating and difficult to resolve what should be a straightforward matter. I kindly request that the duplicate transaction be investigated urgently and that the duplicated amount be reversed to my credit card account as soon as possible. I would also appreciate feedback regarding the customer service challenges experienced when attempting to report this issue. Your urgent assistance in resolving this matter will be greatly appreciated. Kind regards Nicoline Erasmus
53 replies
1 month ago
DUPLICATE TRANSACTIONS
I would like to lodge a complaint regarding an online purchase where the payment was deducted twice from my credit card. I made an online purchase with Makro on 09 March 2026, and an amount of R642.00 was deducted twice from my account for the same transaction. When I contacted Makro to resolve the issue, I was simply advised to contact my bank. However, the duplicate charge originated from the Makro system, and I believe this should be investigated and resolved on your side. Transaction details: • 09 March 2026 – Makro Online Sandton – R642.00 • 09 March 2026 – Makro Online Sandton – R642.00 I kindly request that this matter be investigated urgently and that the duplicate transaction be reversed. Your assistance in resolving this matter as soon as possible will be greatly appreciated. Kind regards Nicoline Erasmus
53 replies
1 month ago
Formal Complaint – Excessive Delays and Lack of Parts Availability
To Whom It May Concern, I am writing to formally express my extreme dissatisfaction with the handling of my claim following an accident on 7 December 2025. On 7 December 2025, I was involved in an accident, and arranged for a tow truck to transport my vehicle to a yard for assessment, as it was undrivable. On 9 December 2025, an assessor was appointed, and by 11 December 2025, I was informed that my claim had been approved. I was advised that would complete the repairs within approximately eight days. However, on 15 December 2025, when we went to Riverside Panel Beaters to hand over the vehicle key, we were informed that the vehicle had not yet been delivered to them. We were told that they did not have a tow truck available and that Naked Insurance needed to arrange transport. This was despite the fact that the vehicle had already been declared undrivable. On 19 December 2025, the panel beaters requested additional funds from Naked Insurance, as the damages were more extensive than initially quoted. Shortly thereafter, they closed for the festive season from 22 December 2025 to 5 January 2026. When they reopened in January 2026, I followed up and was informed that the required spare parts would take approximately one month to be delivered, with an expected date of 15 February 2026. In the meantime, I was required to return the hire vehicle due to the 60-day hire limitation in my policy. This has left me completely stranded without transport, and neither the insurer nor the panel beaters have been able to offer any assistance or alternative solution. On 15 February 2026, the parts had still not arrived, and the delivery date was moved yet again to 4 March 2026. As of today, 4 March 2026, the repairs remain incomplete as they are still awaiting parts. I have been informed that the core issue is the unavailability of Honda parts in South Africa. If this is indeed the case, then , along with Naked Insurance and Riverside Panel Beaters, need to take responsibility for the severe inconvenience caused to me as a client. What was initially communicated as an eight-day repair has now extended to nearly three months. The lack of coordination, poor communication, and absence of proactive problem-solving are completely unacceptable. Being left without transport for such an extended period, due to delays entirely outside of my control, reflects extremely poorly on all parties involved. I am very disappointed in the service and delivery provided. The level of client satisfaction in this matter has been an absolute disgrace. I request an urgent written explanation for the continued delays, a confirmed completion date, and a clear solution regarding my transport situation until the repairs are finalized. I expect a prompt response. Kind regards,Nicoline Erasmus
53 replies
1 month ago
Formal Complaint – Excessive Delays and Lack of Parts Availability
To Whom It May Concern, I am writing to formally express my extreme dissatisfaction with the handling of my claim following an accident on 7 December 2025. On 7 December 2025, I was involved in an accident, and arranged for a tow truck to transport my vehicle to a yard for assessment, as it was undrivable. On 9 December 2025, an assessor was appointed, and by 11 December 2025, I was informed that my claim had been approved. I was advised that would complete the repairs within approximately eight days. However, on 15 December 2025, when we went to Riverside Panel Beaters to hand over the vehicle key, we were informed that the vehicle had not yet been delivered to them. We were told that they did not have a tow truck available and that Naked Insurance needed to arrange transport. This was despite the fact that the vehicle had already been declared undrivable. On 19 December 2025, the panel beaters requested additional funds from Naked Insurance, as the damages were more extensive than initially quoted. Shortly thereafter, they closed for the festive season from 22 December 2025 to 5 January 2026. When they reopened in January 2026, I followed up and was informed that the required spare parts would take approximately one month to be delivered, with an expected date of 15 February 2026. In the meantime, I was required to return the hire vehicle due to the 60-day hire limitation in my policy. This has left me completely stranded without transport, and neither the insurer nor the panel beaters have been able to offer any assistance or alternative solution. On 15 February 2026, the parts had still not arrived, and the delivery date was moved yet again to 4 March 2026. As of today, 4 March 2026, the repairs remain incomplete as they are still awaiting parts. I have been informed that the core issue is the unavailability of Honda parts in South Africa. If this is indeed the case, then , along with Naked Insurance and Riverside Panel Beaters, need to take responsibility for the severe inconvenience caused to me as a client. What was initially communicated as an eight-day repair has now extended to nearly three months. The lack of coordination, poor communication, and absence of proactive problem-solving are completely unacceptable. Being left without transport for such an extended period, due to delays entirely outside of my control, reflects extremely poorly on all parties involved. I am very disappointed in the service and delivery provided. The level of client satisfaction in this matter has been an absolute disgrace. I request an urgent written explanation for the continued delays, a confirmed completion date, and a clear solution regarding my transport situation until the repairs are finalized. I expect a prompt response. Kind regards,Nicoline Erasmus
0 replies
15 months ago
Absa ***** Department
Absa ***** department is the worst of all. No communication, no phone call, nothing. Report a ***** case and nobody can let you know what's going on. If you phone they say the investigator will contact you. I will definitely move all my accounts from them. Not a recommended bank!!!
53 replies
19 months ago
Worst Service Ever!!!!!!
Financial Advisor Calvin Mokwena, The worst service ever. Full of promises but no action. This is month two. So many problems with a debit order. What will happen if i have to claim. Momentum Life Insurance a no go. If you want to have peace off mind do NOT sign up with them. Get a business with a good customer relationship.
53 replies
22 months ago
Unsatisfied Customer
Purchased a lounge suite in 2021. One of the two seater broke now in 2024, so i phone the branch to find out how does the repair work. The manager said that i need to send an email then they will log a incident for the repair to be done. Ok so on Friday i send the email, on Monday a gentleman phoned to say he is busy with logging the complaint i will receive a ticket number till now i have not receive the number, anyway on the next week friday i send a email to find out what is going on, then the gentleman phone again he is just busy finding out i need to pay R900 for handling or something he will phone me back at 10h30 to 11h00. No phone call. On Tuesday i send a mail that i am unsatisfied with the service and that i did not receive a phone call. Then i receive a mail back to say apologies he thought that the gentleman did get back to me but they have received the correct process for the out of warranty repair, the amount of R900-00 has to be paid in store, once the payment has been made we have to send the repair team the POP before they will log the ticket for the repair and proceed from there, please note that the amount is for the handling and assessment, they will send a quote for the repair once assessed. So on Thursday i go in-store pay the R900 the gentleman again say he will phone me on Friday we are now on Tuesday gets what no phone call. The service of Rochester Nelspruit is absolutely useless. Very very unhappy customer.
0 replies
24 months ago
Useless Service
The delivered my package to who knows were i have been trying to get hold of them for two days. Eventually the pick up them the rude operator said they will get back to me still no answer, dont know were the package are, on Facebook a agent will call me. No feedback. Absolutely useless service. They make buying from shein a big problem. If i could rate no star i would. The dont even deserve 1 star.
0 replies
26 months ago
Missing item from package
My item got missing in shipping, SheIn said the will replace the item as this was a mistake at customs. Then I had to pay for the import tax on the replacement same amount as my original order totally unacceptable 😕
0 replies
39 months ago
The worst communication
No feedback on an application, if you phone they say someone will contact you, 24 hours later no call, no feedback or offer.
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
13 (76.47058823529412%)