TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Jun '25 - May '26
Honest Chocolate has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Honest Chocolate across 3 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I tried one of Honest Chocolate's products but didn't like it and threw it away, and so I wanted to try another one of their flavours but didn't want to potentially waste another R75 if it wasn't nice, and so I phoned Honest Chocolate using the number on the website. I inquired about their other flavours, asking if they also have a sour taste or not but the woman on the other side of the line could not answer any of my questions. She told me to phone their factory so I asked for the number and did so. The factory was helpful and the person I spoke to there helped me narrow down what my next purchase should be, and so I went back to the shop I bought the previous bar from in order to find that flavour. The shop had all the flavours except the one I was looking for, and so now I needed to find another shop to buy it from but didn't know where else these products are sold, and so I phoned Honest Chocolates again ... I phoned to ask what shops sold their product. The answer I received was, "we sell it at the café". I inquired as to where the café is the person gave me the address but did not say what town it is in, and so I asked what town the café is in and was told "Cape Town". Since I am not in Cape Town it is impractical for me go drive there just for 1 bar of chocolate and so I explained that I live in a different town and would like to know what shops sell their product. I was told, "We only sell it at the café" presumably indicating that the product was 'not sold in my town'; however, as I explained to the person on the line, "it is" since it is where I bought their product and my query was therefore, "What other shops in my town sell your product." The answer I received was, "I don't know" and Honest Chocolate didn't seem interested in selling anymore of their product, so that's where the phone call ended.
1 reviews | Active since Jan 2020
I tried one of Honest Chocolate's products but didn't like it and threw it away, and so I wanted to try another one of their flavours but didn't want to potentially waste another R75 if it wasn't nice, and so I phoned Honest Chocolate using the number on the website. I inquired about their other flavours, asking if they also have a sour taste or not but the woman on the other side of the line could not answer any of my questions. She told me to phone their factory so I asked for the number and did so. The factory was helpful and the person I spoke to there helped me narrow down what my next purchase should be, and so I went back to the shop I bought the previous bar from in order to find that flavour. The shop had all the flavours except the one I was looking for, and so now I needed to find another shop to buy it from but didn't know where else these products are sold, and so I phoned Honest Chocolates again ... I phoned to ask what shops sold their product. The answer I received was, "we sell it at the café". I inquired as to where the café is the person gave me the address but did not say what town it is in, and so I asked what town the café is in and was told "Cape Town". Since I am not in Cape Town it is impractical for me go drive there just for 1 bar of chocolate and so I explained that I live in a different town and would like to know what shops sell their product. I was told, "We only sell it at the café" presumably indicating that the product was 'not sold in my town'; however, as I explained to the person on the line, "it is" since it is where I bought their product and my query was therefore, "What other shops in my town sell your product." The answer I received was, "I don't know" and Honest Chocolate didn't seem interested in selling anymore of their product, so that's where the phone call ended.
1 reviews | Active since Jan 2020
I purchased over R200 worth of chocolate. They looked ok in the display cabinet but was sooo disappointed. I selected about 5 different flavours of 4 each. I could see they were about R16 each, but the total still came as a shock. The bottom line is they were edible, but not great, and they ALL tasted roughly the same. The plain cardboard box they were packed in became oil socked and unpresentable in a couple of days. I have since found a chocolatier where I acquired twice as many chocolates for the same price, absolutely delicious and presented in a lovely, golden, sealed box. Needless to say, I will never go back to Dishonest Chocolates.
1 reviews | Active since Jan 2020
I purchased over R200 worth of chocolate. They looked ok in the display cabinet but was sooo disappointed. I selected about 5 different flavours of 4 each. I could see they were about R16 each, but the total still came as a shock. The bottom line is they were edible, but not great, and they ALL tasted roughly the same. The plain cardboard box they were packed in became oil socked and unpresentable in a couple of days. I have since found a chocolatier where I acquired twice as many chocolates for the same price, absolutely delicious and presented in a lovely, golden, sealed box. Needless to say, I will never go back to Dishonest Chocolates.
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