Owner Hanifa bad attitude towards me the customer

I was ripped off and threatened by the Owner and Mohsin who ever he is i mailed the store to email me back other then hanifa she does not know how to speak to a customer my wife spends enough money at your store for her baking business Then Moshin tells me to come down to the store if i got something to say in a bad way is that a threat ??????

Please advise is this how you treat all your customers ????i bought old pecan nuts from your store for 55 rand and was given back 30 rand worth so what happened to the other 25 rand? Or is the packed nuts at a higher price

2 was taken out and tasted literally 2 and it was returned i stay 10kms away from the store who covers my time and petrol

Thanks