IM
IRSHAAD M
Active since May 2017
4
Reviews
0
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Reviews
4 reviews100 months ago
Account up todate
Treated unfairly by Game stores / Rcs First they mess up with there brilliant payment holiday then blocks my card when my account is uptodate Proof of payment sent from the bank called them several times Game and Rcs are the most useless people i ever delt with Sent from Yahoo Mail on Android On Sat, 10 Feb 2018 at 19:15, Irshaad Mayet ********** wrote: What bs is this reali my account card has been cancelled call me and i will give u my details over the phone so can you unblock my card as i am a customer whos account is up to date When game /rcs messed up in december with the holiday payment and caused an inconvience in my life dis u call me message me reward me for the ****** inconvience No So why the hell is my card block u allocated a payment for me thats it Secondly u do not accept this poor customer service Treating customers fairly as you guy are a registerd credit provider so TREATING CUSTOMERs FAIRLY IS YOUR NUMBER ONE PRIOTY Call me immediatley will be taking this further and to all social media and credit TNX IRSHAAD ********** 247 My balance is 0 *** my account is up to date with a credit of +-1.9k
105 replies
100 months ago
Account Card Cancelled
I openned my game account about 2 years ago my monthly installment gets debit from my account every month and it has gone off until december 2017 where game/rcs put a payment holiday in place Now game/rcs cancelled my card and sent me an sms email and a letter from rcs that i owe them 991 and some odd rand Then my account will be sorted BUT WHY WASNT MY ACCOUNT DEVIT AS ADVISED IT IS NOT MY PROBLEM YOU GAMR /RCS PUT A PAYMENT HOLIDAY IN PLACE i paid the 1000 over the weekend even tho it is not my fault Below is the letter from game Lance the call centre manager We would like to advise you that the most recent payment on your Game card was due on the 1st of the month and as yet we have not received payment. This has now resulted in your account being in an arrears status, with R991.79 being due and payable today. It is important that this arrears amount is paid immediately in order to rectify the status of your account. We would like to take this opportunity to go over some of the terms and conditions associated with the payment of your account: l l l l l The minimum amount payable, as indicated on your statement, must be paid by the 1st of each month. If you have missed a payment or payments, you must make alternate arrangements to pay the amount due on your card. Missed payments will result in additional interest and collection charges against your account. Missed payments also result in a negative payment profile at the credit bureaus, which will jeopardise your opportunities for future credit facilities. We recommend that a debit order be set up on your account. This is a very convenient way for you to ensure that the right amount is paid at the right time each month. You can call us on 0861 727 729 or email us at ********** today to arrange this. Remember, paying the right amount, each month, on time, allows you to develop a positive payment record and allows you the benefits that your Game card affords you. To continue enjoying these benefits, we urge you to ensure that payment of this overdue amount is made today. If payment has been made prior to this letter please ignore. Yours truly, Lance Florence Call Centre Manager Despite me asking in my mail for them to call me back to give me answers...i do not have unpaid or bad debt on my name now i get this serioisly I will be taking this to the media So how will game help me a customer who has been accused of not paying embarrasing me by cancelling my game card I am truly disgusted Thanks Irshaad
105 replies
101 months ago
Owner Hanifa bad attitude towards me the customer
I was ripped off and threatened by the Owner and Mohsin who ever he is i mailed the store to email me back other then hanifa she does not know how to speak to a customer my wife spends enough money at your store for her baking business Then Moshin tells me to come down to the store if i got something to say in a bad way is that a threat ?????? Please advise is this how you treat all your customers ????i bought old pecan nuts from your store for 55 rand and was given back 30 rand worth so what happened to the other 25 rand? Or is the packed nuts at a higher price 2 was taken out and tasted literally 2 and it was returned i stay 10kms away from the store who covers my time and petrol Thanks
0 replies
109 months ago
THE WORST CUSTOMER SERVICE EVER
<p>Good day</p> <p> </p> <p>(Attached photos)</p> <p> </p> <p>I got my samsung j7 in February used it for 2 months it stopped reading the sim and my data went missing and i cant decrypt my sd card,i took it to vodacom cresta for repairs it took a week when i got home i noticed a green dot on the screen then later that day the lcd fell apart ...</p> <p> </p> <p>Paul from vodacom collected it from me took anothet week orderd a new screen and i got it back to day it is still not right light reflects trough the screen white dot on left top corner...</p> <p> </p> <p>No his checking with Samsung is it a faulty lcd</p> <p>Also i was told the glue used is of poor qualty thats why the screen fell apart and no one told me why the phone stopped working. ...im sittinh with a borrowed phone as i just took out another samsung with vodacom for my wife and will be returning it and cancelling ally contracts with useless vodacom and i will be taking this to the obudsman and further to the complaints board and social media in every way possible </p> <p> </p> <p>Now i got a memory card thats incrypted software was reloaded cant use it my personel information is gone </p> <p> </p> <p>Im sitting with a faulty phone </p> <p> </p> <p>This is not cool and im tired of vodacoms useless repairs </p> <p> </p> <p>I got 3 contracts with vodacom and all samsung products not just phones from tv video dvd appliances but this is the customer service i get</p> <p> </p> <p>TODAY-the 05/05/2017 im waiting for Paul from vodacom repairs to collect the faulty s**** phone and get me a loan phone while they break it some more</p> <p> </p> <p>I NEED THIS PHONE REPLACED AND NOT WITH ANOTHER J SERIES ,a samsumg product of this quality is absolutley disgusting </p> <p> </p> <p>Thanks </p> <p>Irshaad </p>
112 replies
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2 Star
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1 Star
4 (100%)