Hoover risky vacuum and burnt smell

Hoover brand is not what it used to be. I purchased my second Hoover vacuum in September 2025 from Amazon on special. Noticed suction pressure was very hard and the vacuum pipes did were so tight you could break your back trying to separate them. I contacted Amazon but they could exchange it and referred me to Hoover..I have completed their contact form.and so did my wife on numerous occasions but nobody contacted me..Four months later there is a strong burn smell.and this after regularly cleaning the vaccum.bin and pipes and filters.I contacted their call centre and was referred to their service centre but could not inform me if repairs would be conducted and if it was all.coveres or not..Item still under warranty as not six months yet . The shoddy type of manufacturing has led to this and stuck with a seemingly burnt out vaccum and a dusty carpet..Hoover please come fetch this dud of a vacuum and tell me what's wrong as it's still under warranty. I do not even know where you guys are as it reflects two address on your site for my province.