Horizon Pools - terrible service

Terrible service. Sales pitch and marketing are their strong points, but unable to deliver the service. Installation scheduled for 26 Sept. On arriving they could not start the job as they were not aware of the terrain. Even though they were on site to quote 4 months prior and were fully aware of the hard rock conditions however there appeared to be no communication between the sales and installation teams. With no new date scheduled but day to day failed promises of being there, they eventually started on 12 October. Were on site for 2 days, disappeared and reappeared again on 19 October, again only for 2 days, and disappeared again until 26 October. After much complaining 3 weeks into the job was the first time they were on site for a full 5 day week. Installation riddled with bad planning, lack of communication between horizon office & installer, materials not being ordered on time, and builders sitting around on-site waiting for materials to be delivered. We are now 5 weeks into a job which we were told would take 2 weeks, and the project is still incomplete, again builders have had to pack-up early for the day as they are missing materials, which Horizon have failed to order on time. Complaints to Horizon offices result in them blaming their sub-contractor, which surely it is their job to vet & manage. I will definitely not be recommending the Helderberg branch of Horizon pools.