NB
Nadia B
Active since Mar 2015
6
Reviews
0
Industries
Reviews
6 reviews25 months ago
Vodacom Advanced Repair Centre - Poor service/no communication
My cellphone was received by Vodacom Advanced Repair Centre on 13/03/2024. There was a delay in the communication received form them as they had incorrectly captured both my name & email address from the store receipt. A quotation was accepted, signed & returned to them via email on 20/03/2024. On 26/03/2024 I telephoned to enquire about progress and was advised that repair was underway and I would receive SMS communication when it was ready. 2 days later on 28/03/2024 I received an SMS to inform me that my device would be returned unrepaired as I had failed to accept the quote. I immediately telephoned both the callcentre & store to clarify, to no avail, and was promised a call back within the hour to advise. 6 hrs later I received a new SMS for me to contact them with an instruction to either accept/decline my quotation. It appears that there is no communication from Vodacom or any updates made to their system when a customer gets in touch or has a query.
106 replies
26 months ago
Farbers Coachworks, Somerset West - Poor Customer Service
Vehicle was taken to Farbers Somerset West for an initial assessment. Vehicle was then booked in for minor damage to replace the front bumper, we were telephonically advised that the job would take 2-3 days to complete. On arriving for the booking, we were then told it would be a 5-6 day job. As this extended length of time did not suit our schedule, we opted to rebook the vehicle for 2 weeks later. The week prior to the booking we were expecting a confirmation SMS, at we were told, which we did not receive. We contacted them through their whatsapp line to confirm our booking, but this was left unanswered. On telephoning them on the morning of the booking, we were told that the vehicle was not on their schedule. When I then requested to speak to the manager about the poor customer service, the manager then advised that this job would in fact take 6-8 days to complete. The vehicle was then finally booked in for the 3rd time for the following week and advised that the process would be expedited for the shortest possible time. I am on day 6 of waiting for my vehicle back and they are still unable to confirm whether it will be 1 or 2 more days. How can 3 different people give 3 different answers as to the length of time a job will take. The customer service and feedback received from this branch has been shocking to say the least, and there is no responsibility taken by the branch manager for the miscommunication from his staff members.
53 replies
42 months ago
Horizon Pools - terrible service
Terrible service. Sales pitch and marketing are their strong points, but unable to deliver the service. Installation scheduled for 26 Sept. On arriving they could not start the job as they were not aware of the terrain. Even though they were on site to quote 4 months prior and were fully aware of the hard rock conditions however there appeared to be no communication between the sales and installation teams. With no new date scheduled but day to day failed promises of being there, they eventually started on 12 October. Were on site for 2 days, disappeared and reappeared again on 19 October, again only for 2 days, and disappeared again until 26 October. After much complaining 3 weeks into the job was the first time they were on site for a full 5 day week. Installation riddled with bad planning, lack of communication between horizon office & installer, materials not being ordered on time, and builders sitting around on-site waiting for materials to be delivered. We are now 5 weeks into a job which we were told would take 2 weeks, and the project is still incomplete, again builders have had to pack-up early for the day as they are missing materials, which Horizon have failed to order on time. Complaints to Horizon offices result in them blaming their sub-contractor, which surely it is their job to vet & manage. I will definitely not be recommending the Helderberg branch of Horizon pools.
53 replies
53 months ago
Appalling service from House & Home
Appalling customer service. Placed an online order with them 1 month ago with delivery set for 7-10 days. No delivery updates received since, customer service call centre are unable to provide and update and no response to multiple email enquiries and complaints regarding order status
0 replies
75 months ago
Pentravel Somerset Mall
Have used agent, Carolyn Fall, at the Somerset Mall branch of Pentravel on 2 occassions now. Both times I have received superb service. Excellent communication and efficient service. Makes travelling hassle free. Would definitely recommend.
56 replies
135 months ago
Don't trust Mark Kleyn
After paying a 50% deposit for drawing up plans, received numerous excuses delaying project, and inevitably never materialising. Receive no response from any communication sent to him.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)