Safety Ignored – Avoid Host Agents Holiday Rentals

I stayed at Eden on the Bay 68B and was left very disappointed. The main issue was that the door could be accessed from the outside without a key or code, which is a serious safety concern. I reported this and was told it would be logged as “high priority” with their operations team and that a maintenance technician would be dispatched. However, this did not give me confidence that the issue would be resolved during my stay, and it felt like an empty promise.

When I requested to move to alternative accommodation (and even offered to pay the difference), my request was declined. Instead, I was told that my booking was confirmed in their system and that if I chose not to stay, all funds would be forfeited. I found this response very disappointing, especially since safety should come before policy.

In the meantime, I was advised that “the windows can be opened for fresh air,” which completely missed the point of my concern. I did not feel safe coming and going from the property, and we were forced to carry our belongings up and down stairs each time, as leaving them inside felt too risky.

Overall, the way the matter was handled left me very dissatisfied. Safety issues were brushed aside by policy, and guest well-being was not prioritised. For this reason, I strongly recommend avoiding any accommodation managed by Host Agents Holiday Rental Management, as well as any and all properties under their management.