HA
Host agents cape town
Unclaimed Business
HA
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Host agents cape town
Host agents cape town has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Host agents cape town across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
PORTIA M
1 reviews | Active since Jan 2020
16 Nov 2025, 06:13
Worst Experience Ever - Never Use Them
I booked this place through airbnb. The place they put me in is completely unsafe. They described it as an apartment but its a shop in a shopping centre converted to a room. I'm a female travelling alone and I feel vulnerable to all sorts of dangers. Anyone can see through my windows from the passage when they walk pass. Airbnb has been trying to get hold of the company since I checked in. I have requested that you give me alternative accommodation as the refund will take 7 to 10 days to reflect. They refused to respond to them. I could not sleep last night as people can see through the windows when they walk passed. This is not what you put in your listing description. They refused to sort out my issue because I'm a black person. This company is ****** and *******
Helpful (0)
|Replies (0)PM
PORTIA M
1 reviews | Active since Jan 2020
16 Nov 2025, 06:13
Worst Experience Ever - Never Use Them
I booked this place through airbnb. The place they put me in is completely unsafe. They described it as an apartment but its a shop in a shopping centre converted to a room. I'm a female travelling alone and I feel vulnerable to all sorts of dangers. Anyone can see through my windows from the passage when they walk pass. Airbnb has been trying to get hold of the company since I checked in. I have requested that you give me alternative accommodation as the refund will take 7 to 10 days to reflect. They refused to respond to them. I could not sleep last night as people can see through the windows when they walk passed. This is not what you put in your listing description. They refused to sort out my issue because I'm a black person. This company is ****** and *******
0
Replies (0)sQ
sandisiwe Q
1 reviews | Active since Jan 2020
11 Nov 2025, 19:55
*****sters
host agent operate *********ly and engage in fradulant practices. They deducted R868 from my deposit without my consent, claiming supposed “damages” for a dirty towel and bedsheet. When I asked for proof, such as cleaning or replacement records, none was provided yet the deduction was still made. They will do anything to ***** your money together with Ellipse Waterfall 31001 Johannesburg
Helpful (0)
|Replies (0)sQ
sandisiwe Q
1 reviews | Active since Jan 2020
11 Nov 2025, 19:55
*****sters
host agent operate *********ly and engage in fradulant practices. They deducted R868 from my deposit without my consent, claiming supposed “damages” for a dirty towel and bedsheet. When I asked for proof, such as cleaning or replacement records, none was provided yet the deduction was still made. They will do anything to ***** your money together with Ellipse Waterfall 31001 Johannesburg
0
Replies (0)NG
Nicolette G
1 reviews | Active since Jan 2020
1 Nov 2025, 04:33
Worst stay at Odeon Towers, Strand, Western Cape
The marketing for this venue (Odeon Towers) was not what you got at all…..! There is ongoing, as in 24/7 generators going, pumping sea water out as a result from higher water/tides from climate change. Thus, a wall/barrier is being built to assist with that challenge. As a result, instead of walking over the road to the beach as advertised, there was no way to do so. I have photos and video to provide as proof No communication was made ahead of the time that there were ‘sea works’ going on with the accompanying road works. Instead, our payment was non refundable. We found out why the minute we got there. In ‘thanking us for our understanding’, we were ‘gifted’ a bottle of red wine and nougat. We don’t drink any alcohol…..! Also, why would anyone presume to think that a cheap bottle of wine and nougat would make up for the discomfort, the noise, the fact that you can’t open your windows, all due to the generator running 24/7…..? None of the fans nor the airconditioner (portable) worked. So it was noisy and hot. And then there was the awful odour of raw sewage that came into the rooms every time you flushed the toilet and the very damp/mouldy air in the rooms whenever the other (2nd bathroom) was used and vice versa. We were even contacted by the hosting agent advising that we must stop smoking as it carried a penalty of R1500 per incident. Thing is, we don’t smoke and I rep**** as much to the hosting agent. Thereafter there was a strange man hanging out on the 11th floor which was probably the janitor. He would stare at you when you went out or came back and he hung out around our room, pretending to wash the windows, sweeping the floor and just hanging out around the elevators.
Helpful (0)
|Replies (0)NG
Nicolette G
1 reviews | Active since Jan 2020
1 Nov 2025, 04:33
Worst stay at Odeon Towers, Strand, Western Cape
The marketing for this venue (Odeon Towers) was not what you got at all…..! There is ongoing, as in 24/7 generators going, pumping sea water out as a result from higher water/tides from climate change. Thus, a wall/barrier is being built to assist with that challenge. As a result, instead of walking over the road to the beach as advertised, there was no way to do so. I have photos and video to provide as proof No communication was made ahead of the time that there were ‘sea works’ going on with the accompanying road works. Instead, our payment was non refundable. We found out why the minute we got there. In ‘thanking us for our understanding’, we were ‘gifted’ a bottle of red wine and nougat. We don’t drink any alcohol…..! Also, why would anyone presume to think that a cheap bottle of wine and nougat would make up for the discomfort, the noise, the fact that you can’t open your windows, all due to the generator running 24/7…..? None of the fans nor the airconditioner (portable) worked. So it was noisy and hot. And then there was the awful odour of raw sewage that came into the rooms every time you flushed the toilet and the very damp/mouldy air in the rooms whenever the other (2nd bathroom) was used and vice versa. We were even contacted by the hosting agent advising that we must stop smoking as it carried a penalty of R1500 per incident. Thing is, we don’t smoke and I rep**** as much to the hosting agent. Thereafter there was a strange man hanging out on the 11th floor which was probably the janitor. He would stare at you when you went out or came back and he hung out around our room, pretending to wash the windows, sweeping the floor and just hanging out around the elevators.
0
Replies (0)AT
Aubrey T
1 reviews | Active since Jan 2020
28 Aug 2025, 08:32
Safety Ignored – Avoid Host Agents Holiday Rentals
I stayed at Eden on the Bay 68B and was left very disappointed. The main issue was that the door could be accessed from the outside without a key or code, which is a serious safety concern. I reported this and was told it would be logged as “high priority” with their operations team and that a maintenance technician would be dispatched. However, this did not give me confidence that the issue would be resolved during my stay, and it felt like an empty promise. When I requested to move to alternative accommodation (and even offered to pay the difference), my request was declined. Instead, I was told that my booking was confirmed in their system and that if I chose not to stay, all funds would be forfeited. I found this response very disappointing, especially since safety should come before policy. In the meantime, I was advised that “the windows can be opened for fresh air,” which completely missed the point of my concern. I did not feel safe coming and going from the property, and we were forced to carry our belongings up and down stairs each time, as leaving them inside felt too risky. Overall, the way the matter was handled left me very dissatisfied. Safety issues were brushed aside by policy, and guest well-being was not prioritised. For this reason, I strongly recommend avoiding any accommodation managed by Host Agents Holiday Rental Management, as well as any and all properties under their management.
Helpful (0)
|Replies (0)AT
Aubrey T
1 reviews | Active since Jan 2020
28 Aug 2025, 08:32
Safety Ignored – Avoid Host Agents Holiday Rentals
I stayed at Eden on the Bay 68B and was left very disappointed. The main issue was that the door could be accessed from the outside without a key or code, which is a serious safety concern. I reported this and was told it would be logged as “high priority” with their operations team and that a maintenance technician would be dispatched. However, this did not give me confidence that the issue would be resolved during my stay, and it felt like an empty promise. When I requested to move to alternative accommodation (and even offered to pay the difference), my request was declined. Instead, I was told that my booking was confirmed in their system and that if I chose not to stay, all funds would be forfeited. I found this response very disappointing, especially since safety should come before policy. In the meantime, I was advised that “the windows can be opened for fresh air,” which completely missed the point of my concern. I did not feel safe coming and going from the property, and we were forced to carry our belongings up and down stairs each time, as leaving them inside felt too risky. Overall, the way the matter was handled left me very dissatisfied. Safety issues were brushed aside by policy, and guest well-being was not prioritised. For this reason, I strongly recommend avoiding any accommodation managed by Host Agents Holiday Rental Management, as well as any and all properties under their management.
0
Replies (0)DM
Dudu M
1 reviews | Active since Jan 2020
18 Jul 2025, 22:59
Host Agents - Booking disaster
A group of my friends booked a facility by Host Agents for a weekend, the service was appalling. From ridiculous booking requirements (Host Agents demanded all our ID numbers, pictures of our IDs apparently not enough - ID theft tendencies if you ask me), to threatening us with an outrageous list of rules and cancellation at last minute with no refund, literally the place we booked felt uncomfortable. We even were denied access to the restaurant/pool area because the apartment manager lost the access card. The stay was just horrific and took all the holiday Spirit out of our weekend.
Helpful (0)
|Replies (0)DM
Dudu M
1 reviews | Active since Jan 2020
18 Jul 2025, 22:59
Host Agents - Booking disaster
A group of my friends booked a facility by Host Agents for a weekend, the service was appalling. From ridiculous booking requirements (Host Agents demanded all our ID numbers, pictures of our IDs apparently not enough - ID theft tendencies if you ask me), to threatening us with an outrageous list of rules and cancellation at last minute with no refund, literally the place we booked felt uncomfortable. We even were denied access to the restaurant/pool area because the apartment manager lost the access card. The stay was just horrific and took all the holiday Spirit out of our weekend.
0
Replies (0)NV
Nolan V
1 reviews | Active since Jan 2020
10 Dec 2024, 09:16
Langebaan Nightmare
We booked the Calypso Beach accommodation through the Marriott Bonvoy app. The booking process raised concerns due to a substantial damages deposit requirement of R5000 and an extensive list of rules with associated fines starting at R2000. Upon arrival, we found the accommodation to be substandard, with outdated appliances, poor-quality furnishings, and inadequate climate control. Basic amenities were lacking or in poor condition. The situation worsened when we experienced a power outage on the second day of our stay. While the hostess was sympathetic to our concerns, the overall experience was deeply disappointing. We are currently awaiting a refund, which is expected to take 7-15 working days. Based on this experience, we will not be using this booking agency for future accommodations.
Helpful (0)
|Replies (0)NV
Nolan V
1 reviews | Active since Jan 2020
10 Dec 2024, 09:16
Langebaan Nightmare
We booked the Calypso Beach accommodation through the Marriott Bonvoy app. The booking process raised concerns due to a substantial damages deposit requirement of R5000 and an extensive list of rules with associated fines starting at R2000. Upon arrival, we found the accommodation to be substandard, with outdated appliances, poor-quality furnishings, and inadequate climate control. Basic amenities were lacking or in poor condition. The situation worsened when we experienced a power outage on the second day of our stay. While the hostess was sympathetic to our concerns, the overall experience was deeply disappointing. We are currently awaiting a refund, which is expected to take 7-15 working days. Based on this experience, we will not be using this booking agency for future accommodations.
0
Replies (0)NP
Nesan P
1 reviews | Active since Jan 2020
14 Sept 2024, 13:39
Dishonest and misleading ads
Be weary! Booked and arrived to a place that looked nothing like the pictures 16 on Bree 2117! Refused to refund. Very misleading and platform should vet properties and reviews better. Checking out immediately.
Helpful (0)
|Replies (0)NP
Nesan P
1 reviews | Active since Jan 2020
14 Sept 2024, 13:39
Dishonest and misleading ads
Be weary! Booked and arrived to a place that looked nothing like the pictures 16 on Bree 2117! Refused to refund. Very misleading and platform should vet properties and reviews better. Checking out immediately.
0
Replies (0)RY
Robert Y
1 reviews | Active since Jan 2020
30 Aug 2024, 06:58
Snake Oil Salesmen
Having read through the reviews of this company, I am super happy that I cut them a wide berth. I was contacted a short while back by a chap called Stephen, who was touting for business for this company. After a considerable back and forth, it was evident that these folk are clearly snake oil salesmen.....lots of promises, but no ability to credibly substantiate anything they claim.
Helpful (0)
|Replies (0)RY
Robert Y
1 reviews | Active since Jan 2020
30 Aug 2024, 06:58
Snake Oil Salesmen
Having read through the reviews of this company, I am super happy that I cut them a wide berth. I was contacted a short while back by a chap called Stephen, who was touting for business for this company. After a considerable back and forth, it was evident that these folk are clearly snake oil salesmen.....lots of promises, but no ability to credibly substantiate anything they claim.
0
Replies (0)