DISAPPOINTED

I’m writing to express my deep disappointment with the ongoing lack of support I’ve received regarding a technical issue on my website, lenganephotography.co.za. For several weeks now, I’ve been reaching out for assistance and have spoken with Dean, Darren, and Shakira unfortunately, none of them have been able to resolve the issue. I decided to send to all the emails I have received from your company this matter.

Each time I was advised to contact the design team, but despite my repeated requests, I was never provided with the necessary contact details. This has left me incredibly frustrated, especially as the issue continues to impact my business.

I host websites for high-profile clients in South Africa, and delays of this nature reflect very poorly on me. I’ve explained that the issue is not on my end it needs to be investigated from your side. We are now approaching a month without resolution.

The issue:

On mobile devices, the hamburger menu is unresponsive or takes up to 30 minutes to respond.

Other buttons (such as view buttons) are also extremely delayed.

I have checked the links and structure on my side, and everything appears to be in order.

This is urgent potential clients cannot view my portfolio, which is directly affecting my ability to secure work. How can I convince others to trust me with their websites if I can’t get mine fixed, especially with support that is supposed to be responsive?

If this issue cannot be resolved immediately, I will unfortunately be left with no choice but to move my services to another hosting provider. I need a proper technical assessment and a clear timeline for resolution today.

Please treat this matter as urgent and get back to me as soon as possible.

Kind regards, Matlhogonolo Msimango Lengane Photography