Hotel nightmare

I called the Numbi on Saturday 12 December 2020 to make a reservation and when I got there, I was told that I booked through a website, which was not true. The female receptionist and her male colleague literally forced me to go to the hotel next door, called Little pilgrims hotel, insisting that it's newer and its a 4star hotel. That was despite me telling them that I would like to book with them. They made me think there was something wrong with their hotel. Only to go to the recommended hotel and get the worst experience. It was around 1:00 am when I was trying to sleep and I could hear the loud conversation in the next room, together with furniture being moved. It didn't make sense that people would be working and moving furniture in the middle of the night. Then the loudest music from the same room started playing. I called reception and the music was turned off but the rest of the noise continued. What a nightmare, literally. I did not sleep, all because that receptionist at Numbi Hotel refused to book me at a proper hotel but rather sent me away to pay for the disaster that I experienced. If they have a mandate to deter customers to their preferred hotel, it is plain wrong. I'm certain that Hotel Numbi has not employed them to look out for the interest of another hotel. When I spoke to the same receptionist the next morning, she gave patronizing apology like it's something she's used to doing. I hope people read reviews when considering visiting places like this one.