HN
Hotel Numbi & Garden Suites
Unclaimed Business
HN
Hotel Numbi & Garden Suites
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Ruth P
1 reviews | Active since Jan 2020
21 Jun 2024, 13:22
Hotel Numbi Hazeyview bad service
I was a guest there on the 26-28 January 2024,the staff mixed up my booking,the manager adviced me to send an email to complain on the 29th to negotiate for a refund which I did, to date no response on my email, no phone call, they just kept quite as if nothing happened.
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Ruth P
1 reviews | Active since Jan 2020
21 Jun 2024, 13:22
Hotel Numbi Hazeyview bad service
I was a guest there on the 26-28 January 2024,the staff mixed up my booking,the manager adviced me to send an email to complain on the 29th to negotiate for a refund which I did, to date no response on my email, no phone call, they just kept quite as if nothing happened.
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Rebone M
1 reviews | Active since Jan 2020
14 Dec 2020, 10:59
Hotel nightmare
I called the Numbi on Saturday 12 December 2020 to make a reservation and when I got there, I was told that I booked through a website, which was not true. The female receptionist and her male colleague literally forced me to go to the hotel next door, called Little pilgrims hotel, insisting that it's newer and its a 4star hotel. That was despite me telling them that I would like to book with them. They made me think there was something wrong with their hotel. Only to go to the recommended hotel and get the worst experience. It was around 1:00 am when I was trying to sleep and I could hear the loud conversation in the next room, together with furniture being moved. It didn't make sense that people would be working and moving furniture in the middle of the night. Then the loudest music from the same room started playing. I called reception and the music was turned off but the rest of the noise continued. What a nightmare, literally. I did not sleep, all because that receptionist at Numbi Hotel refused to book me at a proper hotel but rather sent me away to pay for the disaster that I experienced. If they have a mandate to deter customers to their preferred hotel, it is plain wrong. I'm certain that Hotel Numbi has not employed them to look out for the interest of another hotel. When I spoke to the same receptionist the next morning, she gave patronizing apology like it's something she's used to doing. I hope people read reviews when considering visiting places like this one.
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Rebone M
1 reviews | Active since Jan 2020
14 Dec 2020, 10:59
Hotel nightmare
I called the Numbi on Saturday 12 December 2020 to make a reservation and when I got there, I was told that I booked through a website, which was not true. The female receptionist and her male colleague literally forced me to go to the hotel next door, called Little pilgrims hotel, insisting that it's newer and its a 4star hotel. That was despite me telling them that I would like to book with them. They made me think there was something wrong with their hotel. Only to go to the recommended hotel and get the worst experience. It was around 1:00 am when I was trying to sleep and I could hear the loud conversation in the next room, together with furniture being moved. It didn't make sense that people would be working and moving furniture in the middle of the night. Then the loudest music from the same room started playing. I called reception and the music was turned off but the rest of the noise continued. What a nightmare, literally. I did not sleep, all because that receptionist at Numbi Hotel refused to book me at a proper hotel but rather sent me away to pay for the disaster that I experienced. If they have a mandate to deter customers to their preferred hotel, it is plain wrong. I'm certain that Hotel Numbi has not employed them to look out for the interest of another hotel. When I spoke to the same receptionist the next morning, she gave patronizing apology like it's something she's used to doing. I hope people read reviews when considering visiting places like this one.
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Errol M
1 reviews | Active since Jan 2020
16 Apr 2018, 09:05
Customer comes last
After bookings have been made and a deposit paid, one would assume that all is taken care of... Right? No. Not at all. After travelling over ****m, we arrive at the Numbi Hotel in Hazyview, where we had booked a family room to accommodate our family of four. It was a hot day and the kids just wanted to jump into the pool as it was a long drive. We got to reception at about 16:00 to check in. All was going well, the guy at reception was aware that we booked a family room but gave us keys to a normal double room and he thought that we were just going to keep quiet about it. It was then that the drama started. No answer could be given as to what happened because it does appear on our booking that we booked and paid for a family suite. We were made to sit at reception while we try to find other accommodation. It was Good Friday and a long weekend so no places were available. We asked to see a manager but no one was available. We were then approached by another gentleman named Mthunzi, whom I believe should actually be prompted to customer service manager. He was in fact in charge of the bar and beverages but he went out of his way to accommodate us after being told by reception "we can't do anything to help you." He took us to a new building next door that looked beautiful but was newly painted and the room was not ventilated, so that was unfortunately not an option. He then offered us 2 double rooms but my kids are only 9 and 10 so even that wasn't an option. By then it had already gotten dark and we were tired and hungry and obviously angry. I wanted to drive back home that very instance.... We realised that we were in a predicament and had no other option. So I opted to take the double room that accommodates 2 guests and asked them to add in another single bed in, just to manage for the night. Mthunzi then moved a bed in for us. The room was cramped, we had no privacy and our poor kids didn't even get to go into the pool. We've stayed in many hotels before, where there were some unforseen issues but due to exceptional customer service, alternate arrangements were made.... But not at this place... Take it or leave it attitude. The best part is that the next morning on checking out they still had the damn audacity to charge us for a family suite..... Yep..... thank you Numbi Hotel for nothing.
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Errol M
1 reviews | Active since Jan 2020
16 Apr 2018, 09:05
Customer comes last
After bookings have been made and a deposit paid, one would assume that all is taken care of... Right? No. Not at all. After travelling over ****m, we arrive at the Numbi Hotel in Hazyview, where we had booked a family room to accommodate our family of four. It was a hot day and the kids just wanted to jump into the pool as it was a long drive. We got to reception at about 16:00 to check in. All was going well, the guy at reception was aware that we booked a family room but gave us keys to a normal double room and he thought that we were just going to keep quiet about it. It was then that the drama started. No answer could be given as to what happened because it does appear on our booking that we booked and paid for a family suite. We were made to sit at reception while we try to find other accommodation. It was Good Friday and a long weekend so no places were available. We asked to see a manager but no one was available. We were then approached by another gentleman named Mthunzi, whom I believe should actually be prompted to customer service manager. He was in fact in charge of the bar and beverages but he went out of his way to accommodate us after being told by reception "we can't do anything to help you." He took us to a new building next door that looked beautiful but was newly painted and the room was not ventilated, so that was unfortunately not an option. He then offered us 2 double rooms but my kids are only 9 and 10 so even that wasn't an option. By then it had already gotten dark and we were tired and hungry and obviously angry. I wanted to drive back home that very instance.... We realised that we were in a predicament and had no other option. So I opted to take the double room that accommodates 2 guests and asked them to add in another single bed in, just to manage for the night. Mthunzi then moved a bed in for us. The room was cramped, we had no privacy and our poor kids didn't even get to go into the pool. We've stayed in many hotels before, where there were some unforseen issues but due to exceptional customer service, alternate arrangements were made.... But not at this place... Take it or leave it attitude. The best part is that the next morning on checking out they still had the damn audacity to charge us for a family suite..... Yep..... thank you Numbi Hotel for nothing.
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