Unsatisfied customer

Hi. On the 4 Nov 2019 I made a booking at Essenwood on the park hotel for dste 21 March 2020 for a wedding. I booked early in fear its a long weekend n i might not get bookings so I booked early.i asked dem in the event I don't get off from work can i cancel my booking n will be refunded,I was told yes but I did get off but unfortunately the covid19 pandemic came up n cause of the law i was unable to go so I phoned to cancel before my booking date n the lady sed she will get the manager to call me n which she did n it was a week later on a Fri she Nicole called me n asked don't I wanna change my date. I sed no I will prefer a refund n den will rebook need me.she sed she will call me on Mon after speaking to management n till date I did not receive dat call. I send numerous emails with no replies. I called numerous times n was told dey will get the manager to call me but to no avail. Please help me get my refund R600 back coz dis is not customer service. Dey no is 0312011945 info@essenwoodparkhotel.co.za my no 0723786441 mohammeddesai@rocketmail.com will really appreciate ur help. Kind regards Mohammed Desai