HO
Hotel on the Park
Unclaimed Business
HO
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 Jul 2020, 17:52
Unsatisfied customer
Hi. On the 4 Nov 2019 I made a booking at Essenwood on the park hotel for dste 21 March 2020 for a wedding. I booked early in fear its a long weekend n i might not get bookings so I booked early.i asked dem in the event I don't get off from work can i cancel my booking n will be refunded,I was told yes but I did get off but unfortunately the covid19 pandemic came up n cause of the law i was unable to go so I phoned to cancel before my booking date n the lady sed she will get the manager to call me n which she did n it was a week later on a Fri she Nicole called me n asked don't I wanna change my date. I sed no I will prefer a refund n den will rebook need me.she sed she will call me on Mon after speaking to management n till date I did not receive dat call. I send numerous emails with no replies. I called numerous times n was told dey will get the manager to call me but to no avail. Please help me get my refund R600 back coz dis is not customer service. Dey no is 0312011945 info@essenwoodparkhotel.co.za my no 0723786441 mohammeddesai@rocketmail.com will really appreciate ur help. Kind regards Mohammed Desai
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2020, 17:52
Unsatisfied customer
Hi. On the 4 Nov 2019 I made a booking at Essenwood on the park hotel for dste 21 March 2020 for a wedding. I booked early in fear its a long weekend n i might not get bookings so I booked early.i asked dem in the event I don't get off from work can i cancel my booking n will be refunded,I was told yes but I did get off but unfortunately the covid19 pandemic came up n cause of the law i was unable to go so I phoned to cancel before my booking date n the lady sed she will get the manager to call me n which she did n it was a week later on a Fri she Nicole called me n asked don't I wanna change my date. I sed no I will prefer a refund n den will rebook need me.she sed she will call me on Mon after speaking to management n till date I did not receive dat call. I send numerous emails with no replies. I called numerous times n was told dey will get the manager to call me but to no avail. Please help me get my refund R600 back coz dis is not customer service. Dey no is 0312011945 info@essenwoodparkhotel.co.za my no 0723786441 mohammeddesai@rocketmail.com will really appreciate ur help. Kind regards Mohammed Desai
0
Replies (0)DC
Drissalda C
1 reviews | Active since Jan 2020
20 Aug 2017, 09:13
Poor hygiene & services
This hotel has advertised itself on Daddys Deals with deceiving pictures of their rooms and facilities. The hotel is run down and leaves a bad taste in the mouth. Toiletries are not up to standard. We were given towels which looked like rags and were torn. The bedding was terrible as the sheets dont fit the bed.. there were yellow stained pillow cases. The room smelt of cigarettes and was stuffy. Aircon was dripping. The hotel carpets are disgustingly filthy and the shower in the room was not even cleaned properly. The toilet paper provided is a cheap no name brand and is terrible. Nothing about this hotel is good. They offer this rate because they are obviously very empty and trying to attract people for business. If you pay R200 a night to stay there its way too much ! These owners need to shut the place down.
Helpful (0)
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Drissalda C
1 reviews | Active since Jan 2020
20 Aug 2017, 09:13
Poor hygiene & services
This hotel has advertised itself on Daddys Deals with deceiving pictures of their rooms and facilities. The hotel is run down and leaves a bad taste in the mouth. Toiletries are not up to standard. We were given towels which looked like rags and were torn. The bedding was terrible as the sheets dont fit the bed.. there were yellow stained pillow cases. The room smelt of cigarettes and was stuffy. Aircon was dripping. The hotel carpets are disgustingly filthy and the shower in the room was not even cleaned properly. The toilet paper provided is a cheap no name brand and is terrible. Nothing about this hotel is good. They offer this rate because they are obviously very empty and trying to attract people for business. If you pay R200 a night to stay there its way too much ! These owners need to shut the place down.
0
Replies (0)