Hotel Sky service delivery is appalling

We love dining at all the restaurants at Hotel Sky however the service of all staff when making a booking and service is appalling.

We’ve booked numerous times and staff are in such a rush to make the booking that they don’t take down contact details correctly. In the past our table was also given to someone else on arrival. The Eclipse Restaurant specifically never picks up the calls when reception puts you through.

Again this morning I made a booking. I saw that all my details were incorrect. I called to correct the details so that the table is reserved as I’ve already made payment. The receptionist spoke over me whilst I was giving the correct details & the call was ended before she took down all the details.